That is bad news indeed. Hopefully he'll make some headway with Shaw support.
In the meantime, I've been thinking about alternatives. Does anyone know of a video capture card (with hardware encoder) that can accept component input?
It seems like the best current approach would be to setup an IR blaster to control the box and then capture the output from the signal output over the component cables. The IR blaster might not be necessary, becasue the channel control via firewire still seems to work, but capturing in high definition is still something of a problem.