Up until this point Cogeco service has not been too bad. But the latest episode makes me wonder if they know what they are doing. I have a Tivo mini box acting up and after contacting tech support, they were to send out a new box. The box never showed up. It appears it was either never sent or the post office lost it, that was really never made clear. So another box was sent, with a remote for the standard HD box not Tivo. Ok..not a big deal. The new box would not activate so another call to tech support. After a long wait while they checked on the box, it turns out that IT dept. entered the box into their system as a full Tivo main box not a mini, and nothing could be done until after the weekend. So for a change in their computers, the box is unusable. I was "assured and guaranteed" that come Monday the box will work. You can understand my skepticism. All of a sudden, Bell Fibe is starting to look more appealing. An update after we see what happens in the following week.