Well I had to call Cogeco Customer Service to find out if Bonnie, my Supervisor, was available since I did not get my call by 6PM. The front line agent called the escalation line and spoke to Bonnie to find out that all that could be done is to reschedule the appointment. One better, she told the agent that she did not plan in calling me back at all as a follow up. Now I am waiting on Dispatch to call me. As for the Tech, he called me (he was the one who did my initial cable tv install on August 2) and he told me that no one in Chatham has the equipment, but Windsor and Sarnia do. As well, he told me that the 2 techs who do the installs in Chatham had a 4 slide powerpoint to read and were never trained on how to do the install. Believe me, I am going to lose my cool very shortly. Of course, if it cannot be done today, with my and my wife's schedules, the next time I can do the install is 2 Sunday's from now. I am not impressed. I told the agent I was speaking to that I will be home all night, so the Area Manager, Mike, can come out and do the install. Since he lives in Windsor, he can drive to Chatham to do the install, or give me the equipment since I know how to hook it up. It is the same setup that Comcast cable runs in the US, and I worked for Comcast with WHDVR setups from a tech support level for 4 years. Stupid idiots at Cogeco from an Area Level.