Join Date: Jun 2002
Location: Oxford, Nova Scotia
I've been researching alternatives and have come up with two that seem legit and viable. Both lease Eastlink lines, so I would get the same 20 Mbit internet service, though some upload speeds are only 1 Mbit instead of Eastlink's 2 Mbit. I barely upload anything, so that wouldn't affect me. I cut the TV cord 1.5 years ago, and barely miss it. Internet pricing and good service are what interest me.
Netfox offers 20/1 Mbit service for $49.95, but no phone service. Online reviews are very positive, especially praising the customer service personnel. I could easily switch to a Voip service.
City Wide offers 20/2 Mbit net + phone with all features and unlimited Canadian long distance for $62.90. There are a few online reviews, and they are VERY negative. From what I can tell, they are from 2 vocal people. One of them had unreasonable requests and the staff became rude. The other sounded like they had bad modem and fought the staff before giving up. I don't know how much of this is bad customer service, or whether there was a cultural difference that came in to play. I'm married to a Dutch woman, and I know all about people who can seem rude to us overly polite Maritimers when they are just being direct.
Honestly, with those price differences I would jump ship tomorrow if it weren't for the hassle of losing my Eastlink email address. As it is, I may jump ship anyway.
I could probably get a big discount by threatening to switch, but I truly hate that practice. If they are willing to chop 30% or more off the price for customer retention, why not just have lower prices for everyone. It overly punishes the complacent, many of whom are older. It leaves a bad taste in my mouth to know that they are making sure that nice guys finish broke.
Last edited by smallmj; 2015-01-09 at 05:31 PM.