Rogers' Forum Discussions - Canadian TV, Computing and Home Theatre Forums
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post #1 of 185 (permalink) Old 2016-01-09, 01:21 PM Thread Starter
 
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Rogers' Forum Discussions

I thought I would share this here. Rogers seems to have ordered their Community Forum moderators into "purge the history" mode - they're actually going back through over 160 pages of posts editing the term Navikrap to Navigatr. Anyway, I noticed from one of my posts last night that they have updated their nanny forum software to now automatically turn krap into . (and Navikrap into Navi. ) - and that early this morning one of the moderators re-edited my changing it back to "Navik*r*a*p" into "Navigatr". They also banned forum member krap for two weeks (I believe he's the inventive chap to coined the term Navikrap), so I decided to send the following PM:
=================
RogersPrasana, RogersDarrell,

Seriously ?

Rogers apparently can't afford to hire enough competent programmers to fix the krap (sorry, that will be automatically edited by the newly updated nanny forum software to . so I meant k*r*a*p) yet your ostrich upper management can afford to order the moderators to spend time trolling back through 160 pages of anger from their customers to alter Navik*r*a*p (a term that has been acceptable for months is now suddenly banished) back to Navigatr? Talk about a company that doesn't have its priorities straight. More concerned about appearances (as is evident from the lipstick on a pig Navigatr) than content (fixing RTN bugs we've been forced to put up with for over 3.5 years now with repeated unfulfilled promises that the next release will "fix everything"). When we complain about the k*r*a*p it's the lousy code we want removed, not the letters k*r*a*p from Navik*r*a*p.

Note that this isn't intended as an insult, I'm trying to pay you guys a compliment when I say that a group who pays such attention to fine detail, almost to the point of being obsessive-compulsive (a trait that can be very useful when programming) should be taught how to program and moved to the RTN/Navigatr coding team. We'd probably see this mess cleaned up in a month or two.

In the meantime this latest misdirected time and expense from an invisible upper management that is in total denial gives me just one more thing to raise at the annual shareholders general meeting in April. Banning the term doesn't mean the code contains any less excrement. This seems like a childish reaction from upper management over the latest public airing of Rogers dirty laundry by Ellen Roseman in the Toronto Star. Proof that ignoring a problem doesn't make it go away.
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post #2 of 185 (permalink) Old 2016-01-09, 01:57 PM
 
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Without mentioning any names here, you might notice that this recent "purge and edit mode" coincides exactly with the return of the previous Community Manager who had been on an extended leave. Her replacement for 1 year was much more tolerant in what he allowed on the forums. The current manager - well let's just say that the forums will now take on a completely different tone and will return to how they were about a year ago or so. There will be a lot more people banned and suspended from here on in!

Edit: I have just been informed that one of my posts has been removed because it was off-topic and that since it was my second post removed in a week, the head honcho will be emailing me to discuss my participation in the forums!
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Last edited by Hooter; 2016-01-09 at 02:20 PM.
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post #3 of 185 (permalink) Old 2016-01-09, 02:44 PM Thread Starter
 
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Hooter - Oh dear ! You must be trembling in your boots !
I hope you tell them, politely of course, where they can stick their community forums.

Boy they're really going to town with the scissors now. At least 4 posts removed just in the last half hour. Even ones that didn't have any even mildly offensive language or mention Navikrap or Navicarp, but admittedly showed Rogers in a bad light. But let's be honest here, how can you NOT show Rogers in a bad light ?

Someone posted "Was just informed by Rogers, that most of Ontario will be upgrade by end of Jan." and within a few minutes a reply post that included the following:
"I hope Bell has hired enough new installers and phone reps to handle the flood of new business they'll be getting in early February. Bell Fibe - reduce the stress in your loved one's life - makes a great Valentines Day gift"

was removed, as was one that included the following:

"FYI - just to avoid everyone wasting their time, and wasted editing time for everyone involved when you see the term Navi. in your post, it appears it is no longer acceptable to Rogers to use a certain derogatory term for Navigatr that had been acceptable here on the forums for months. Apparently the North Korean trained upper management has ordered a purge of forum history and all references to that term are being removed. Burn those history books ! I don't mean to carp on about it, but it also appears it is not acceptable to concatenate 'Navi' with the name of a certain fish species either."

Boy they're getting sensitive. Maybe all this complaining finally hit a nerve with Consumer Marketing Executive and Board Director Ron Jong-un Perrotta.

Maybe it's time to tell them, when you get the inevitable PM with a threat of being banned, that there's no need for that, we're boycotting Rogers Community Forums.
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post #4 of 185 (permalink) Old 2016-01-09, 03:16 PM
 
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Hi Neil.

Thank you for pointing out the deletions (and the other person who posted here letting us know.)

The question I have is - have the new Nazi moderator(s) been sending the author of the posts a PM for each post that they zap?

Because I've written a bunch of REALLY, really rabid, ranting, raging posts there in the last month - and there was a VERY distinct trend to NOT edit posts over the last month or month and a half that would have been erased by the mods previously.

And if the mods are erasing posts WITHOUT notifying us - perhaps it is time to post the name of THIS forum inside the Rogers forums - although it may be better to post this after midnight and before 8 am, because the comments listed on the bottom of posts written by the moderators suggest they work from 8 am to midnight - and a post critical of Rogers may last longer and get read by more people if it is written when the 'madmen with the scissors' are sleeping.

And I might even go so far as to suggest that if anybody fears that they might get banned from the Rogers forums for mentioning this competing forum by name as an alternative - if you DO get banned, I would suggest you call ALL your friends (who have probably NEVER written anything on the Rogers Community forums) and ask them to do you a favor and join the forum and post what you were banned from posting.

And I think I may soon be taking the Posters I had made up about Rogers and going to their head office at 9 am on weekday mornings and standing there asking car drivers passing by to Honk to let Rogers know what many people think of them.
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post #5 of 185 (permalink) Old 2016-01-09, 03:49 PM Thread Starter
 
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HDTVaddict,

I have been getting emails when posts have been removed or edited on the Rogers Community Forums.
A Google search shows they haven't yet purged the Navikrap name from all old posts (quickly found several from last August), but maybe that's just a matter of time.

Yes, we should try posting a link to this digitalhome forum sometime around 1am when it may actually survive until around 7:30am. Maybe word it nice and friendly like "In addition to here on the Rogers Community Forums you may find additional Navigatr related tips, workarounds and suggestions over at ......" and they may not catch on for a while - especially if you tag it on the end of some useful advice to someone who complains of a Navigatr related problem.

If I lived closer to Toronto I'd join you at the corner of Bloor St E and Ted Rogers Way with a "Honk if you hate Rogers Navigatr" sign !
Maybe that should wait until about a week after the entire Ontario rollout - there will be far more people who know what the sign refers to then.
And repeat it around the end of March - in the lead up to Rogers shareholder Annual General Meeting. Maybe an email to Ellen Roseman at The Star a day in advance to let her know when the "protests" will take place. May end up with a photo in The Star and another article !
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post #6 of 185 (permalink) Old 2016-01-09, 03:50 PM
 
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Can't believe a modern communications company wouldn't realize that their actions would be discussed elsewhere on the internet. Talk about having your head in the sand. Also how disrespectful of the frustrations of their customers. They must truly believe that all their revisionist edits are double plus good.

LONSat
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post #7 of 185 (permalink) Old 2016-01-09, 03:58 PM
 
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From my experience, any time a post is edited or removed on Rogers Community Forums, the poster receives a private message. The reason is usually pertaining to Terms of Service. You can even ask for a copy of your offensive post if you don't see a reason. Just the fact that Rogers is starting this wholesale revisionist tactic indicated that the complaints are hitting home and they really do fear an imminent mass exodus if they can't get Navigatr to work. And that's just after a couple of articles in the mainstream media. But far worse PR has been directed at political parties, who were voted back in office in spite of it. Voters and customers are sheep.
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post #8 of 185 (permalink) Old 2016-01-09, 04:14 PM
 
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Hi LONsat. I think part of the reason that Rogers HAS their forum is so that they can maintain CONTROL over the criticism of their company. If they didn't have their own forum - then this one would be MUCH busier with complaints - and there would be actually helpful suggestions about what to do about it - like actual organizing going on to stand up to fight Rogers in a useful organized fashion, and even talk about class action lawsuits - but when I mentioned such things months ago they were quickly erased from the Rogers Community Forums.

I think Rogers isn't the only company that knows having their own forums allows them to edit and shape the criticism of their company. I suspect that there is a chapter about this in business school books somewhere.

And Neil: I think the signs I had made up say "Honk if Rogers is the worst company in the world." I actually went to the trouble of printing them fairly big - and getting them laminated so they will stand up to hours of standing in the wind in front of Rogers - and I thought of making up business cards to hand out to people to start to organize a 'fight' against Rogers to get people to make noise in a way to actually get something done.

The business cards would specifically be about organizing around taking action to ask why the CRTC allows Rogers to own SO MUCH, across so many areas. You may recall my posts - and I ranted about it on Rogers Yelp page - where Rogers bought the companies that I had cell phone service with, and Home phone service - so suddenly my entire contact with the outside world was 'owned' by Rogers: My internet, TV, cell phone and home phone land line - and worst of all - I was trying to run a small business - and I'm always months behind on bills - so Rogers often used to cut off my services - and I contacted them and told them - if you turn back on my internet I can go online and pay you RIGHT NOW by internet banking - but they refused to do so.

And explaining to them that I couldn't earn any money to pay them while they cut off ALL my access to the world in order to make money .... Well - that just didn't matter to them at all.

But, yes, Neil, I figure that when Navigatr goes across Ontario will be a ripe time to start yelling about Rogers. THEN everybody else (or at least lots more people) will understand some of what we are talking about - and I'm reminded of someone who posted in the last 24 hours or so about how VOD STILL has a bug where if you skip back 10 seconds, and you make the mistake of doing that twice - you are shunted out of where you are in the program to the beginning - and when the TV show producer REFUSES to let you FF through their show offering - then this becomes incredibly unmanageable to get back to where you were watching the program ------

Well that makes me think that Rogers is INTENTIONALLY crippling their PVR because they DON'T want us to skip commercials and use our PVR to skim over the way they get their revenue. I've kvetched a lot about how Rogers now makes lots of money from commercials because they now are MUCH MORE than just the pipe that sends us TV shows. The PRODUCE many TV shows, and own TV channels, and the Blue Jays and the SKYDOME (I retch at the thought of calling it the new name) - and Rogers makes money every time we watch commercials during Jays games, etc.

So I'm becoming more and more convinced that probably several people in Rogers management have made the conscious decision to intentionally sabotage the reliability and usability of their PVR - because it's in their financial best interest if they can subtly and sneakily guide us away from using the PVR - and back to watching Live TV.
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post #9 of 185 (permalink) Old 2016-01-09, 04:24 PM
 
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Hi Oldyellr.

I've gotten my share of 'we've edited your post' messages - but I wondered if the new 'wholesale slaughter' of posts by the mods might be so massive that they think they can get away with simply deleting multiple older posts that they find critical. And it might be less work for them to just delete them without saying anything. ... because how many of us are checking to see if a post we made a month ago has disappeared?
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post #10 of 185 (permalink) Old 2016-01-09, 04:54 PM
 
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Hooter: Thank you for letting us know about the 'purge' at Rogers Community Forums.

At first - I was like - oh no - but now I'm irritated by this censorship - and I'm getting angry enough about it that I can't help myself but to go there MORE now - and start out by being polite - but STILL being critical of Rogers - and continuing to express my outrage at Navigtr and everything else they foist on us customers who have little other choice than to put up with them bending us over a chair ....

And I've thought that if the mods are now deleting threads that are 'off topic' - that I just need to be a little creative with my rants about this, that, and whatever - and at the end of an off-topic rant - I add, "Oh - and about Navigatr ....."

But I would hope that the rest of you will not stand for Rogers censoring the use of the term Navacrap or Navikrap or even Navicarp. (I've used carp on other comment boards when crap would be edited.)

So please don't hesitate to come up with NEW terms of adoration for our loved Garburator PVR (the PVR that erases your programs (that's if it even remembers to record them). )
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post #11 of 185 (permalink) Old 2016-01-09, 06:00 PM
 
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This looks like it's turning into a bunch of general rants about Rogers and posts may get moved to the actual Rogers Rant thread. I didn't realize posts on Rogers Community Forums were getting the Stalinist Purge, but I did see a comment about the rash of [edited] posts and no response from moderators.

But getting back to the Navigatr disaster. The Star articles have shaken Rogers up. What I'd like to see is is someone articulate and with lots of experience with Navigatr go on a show like Goldhawk Fights Back and then people call in with their particular experiences. Yes, it's just TV and not something serious like wind turbines affecting health and property values or government corruption and mismanagement like the Green Energy Act, but it's making people just as mad.
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post #12 of 185 (permalink) Old 2016-01-09, 06:11 PM Thread Starter
 
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Quote:
Originally Posted by LONSat View Post
Can't believe a modern communications company wouldn't realize that their actions would be discussed elsewhere on the internet. Talk about having your head in the sand. Also how disrespectful of the frustrations of their customers. They must truly believe that all their revisionist edits are double plus good.
Exactly. Even our venerable 57 has fallen foul of the revisionists over at Rogers.
I received an update email stating:
"57 (I Plan to Stick Around) posted a new comment in TV on 2016-01-09 04:40 PM : "
but when I clicked the link the post had magically disappeared into thin air (as many others have today since their moderators began "working for the clampdown" - apologies to The Clash) sort of like your recordings on a Navikrap infected PVR.

Last edited by neilpalmer400; 2016-01-09 at 06:26 PM.
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post #13 of 185 (permalink) Old 2016-01-09, 06:23 PM Thread Starter
 
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Quote:
Originally Posted by HDTVaddict View Post
So please don't hesitate to come up with NEW terms of adoration for our loved Garburator PVR (the PVR that erases your programs (that's if it even remembers to record them). )
Navicoma. The PVR that goes to sleep and often won't wake up.
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post #14 of 185 (permalink) Old 2016-01-09, 06:47 PM
 
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Quote:
Originally Posted by neilpalmer400 View Post
Exactly. Even our venerable 57 has fallen foul
Being a moderator here, he, of all people, would know not to post anything offensive. Maybe the truth hurts and needs to be suppressed.
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post #15 of 185 (permalink) Old 2016-01-09, 08:30 PM
 
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Wow. I just had a mod at Rogers forum change "if I find I can't stomach the Navibomb any longer" to "if I find I can't stomach the Navigatr any longer" (and they used such awful grammar to leave it as 'the Navigatr' - it should just be 'Navigatr' - without 'the' in front)

BUT they LEFT the term Navigarburator??????

Why?

SMH

Last edited by HDTVaddict; 2016-01-09 at 08:31 PM. Reason: to achieve perfection
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