Join Date: Jan 2009
Location: Toronto, Rogers, NB 3.0, 70" Sharp LED, Toshiba 72" DLP RPTV connected to computer
Hi LONsat. I think part of the reason that Rogers HAS their forum is so that they can maintain CONTROL over the criticism of their company. If they didn't have their own forum - then this one would be MUCH busier with complaints - and there would be actually helpful suggestions about what to do about it - like actual organizing going on to stand up to fight Rogers in a useful organized fashion, and even talk about class action lawsuits - but when I mentioned such things months ago they were quickly erased from the Rogers Community Forums.
I think Rogers isn't the only company that knows having their own forums allows them to edit and shape the criticism of their company. I suspect that there is a chapter about this in business school books somewhere.
And Neil: I think the signs I had made up say "Honk if Rogers is the worst company in the world." I actually went to the trouble of printing them fairly big - and getting them laminated so they will stand up to hours of standing in the wind in front of Rogers - and I thought of making up business cards to hand out to people to start to organize a 'fight' against Rogers to get people to make noise in a way to actually get something done.
The business cards would specifically be about organizing around taking action to ask why the CRTC allows Rogers to own SO MUCH, across so many areas. You may recall my posts - and I ranted about it on Rogers Yelp page - where Rogers bought the companies that I had cell phone service with, and Home phone service - so suddenly my entire contact with the outside world was 'owned' by Rogers: My internet, TV, cell phone and home phone land line - and worst of all - I was trying to run a small business - and I'm always months behind on bills - so Rogers often used to cut off my services - and I contacted them and told them - if you turn back on my internet I can go online and pay you RIGHT NOW by internet banking - but they refused to do so.
And explaining to them that I couldn't earn any money to pay them while they cut off ALL my access to the world in order to make money .... Well - that just didn't matter to them at all.
But, yes, Neil, I figure that when Navigatr goes across Ontario will be a ripe time to start yelling about Rogers. THEN everybody else (or at least lots more people) will understand some of what we are talking about - and I'm reminded of someone who posted in the last 24 hours or so about how VOD STILL has a bug where if you skip back 10 seconds, and you make the mistake of doing that twice - you are shunted out of where you are in the program to the beginning - and when the TV show producer REFUSES to let you FF through their show offering - then this becomes incredibly unmanageable to get back to where you were watching the program ------
Well that makes me think that Rogers is INTENTIONALLY crippling their PVR because they DON'T want us to skip commercials and use our PVR to skim over the way they get their revenue. I've kvetched a lot about how Rogers now makes lots of money from commercials because they now are MUCH MORE than just the pipe that sends us TV shows. The PRODUCE many TV shows, and own TV channels, and the Blue Jays and the SKYDOME (I retch at the thought of calling it the new name) - and Rogers makes money every time we watch commercials during Jays games, etc.
So I'm becoming more and more convinced that probably several people in Rogers management have made the conscious decision to intentionally sabotage the reliability and usability of their PVR - because it's in their financial best interest if they can subtly and sneakily guide us away from using the PVR - and back to watching Live TV.