With Rogers there are so many geniuses it's hard to tell which one that might have been.
Maybe it was the genius who decided there was no need to test pushing the upgrade out to an 8642 to see if it would wipe all the scheduled and recorded programs and settings.
Or the genius who had the cajones to post on the Navigatr FAQ page at
"Will these upcoming changes affect my current TV settings or recordings?
No, your recordings and settings will not be affected."
(Wonder if that was the same genius who posted the same FAQ lie about the SARA to RTN upgrade a little over 3 years ago?).
Or it could have been the genius who made such a mess of the Navigatr info on their web site so that even 57 can't locate information he's looking for.
Or the one who wasted the programming team's effort on this garbage "new" interface instead of fixing the software bugs that still persist in RTN.
(Presumably that genius is Ron Perrotta, Senior Vice President Marketing, Residential services - the one whose name was on the mailer Rogers sent out announcing this disaster and hopefully one who will soon be looking for a new job).
Advice to anyone who has their recordings wiped during the upgrade.
Call Rogers, demand to speak to a supervisor, and demand compensation for your lost recordings.
If they don't start their offer with at least a $70 credit (that should be their starting offer, haggle) tell them that is totally inadequate, and that Bell Fibe is sniffing around your neighbourhood offering an amazing 3 year deal.
For those who HAVEN'T yet received the latest dose of Rogers Ebola, and don't want it
, try a pre-emptive call to Rogers, and demand that your PVR's NOT receive the Navigatr update.
This is like being the first kid on the block to jump to Windows 10 (well, any new Windows version), and be an unpaid guinea pig for Microsoft to debug their code for them. Always wait until Service Pack 1 - or in this case tell Rogers you do NOT want the 5.2.0.0230 update pushed out to your PVR's until the next update is ready. IF enough make that demand maybe they'll listen, or at least delay this rollout until they can fix this particular issue. Though I suppose delaying the rollout would put (more) egg on the face of Rogers VP Ron Perrotta as Rogers boasted everyone would be updated by August 11.
As with all calls to Rogers, make sure you get an Interaction number to prove your call was logged and give you something to follow up with.