Most of the stuff they cut from there.. while yes is stuff that may be 'valid'... its stuff that goes against the forum ToS (which technically every one agrees to when creating your account there... but no one reads :P)
That generally includes stuff on competitors. They generally will not remove stuff like people saying "Just go to bell/TSI/etc!" sorts of things.. but do remove often SPECIFICS of $ values, etc.
Truthfully I do understand that part. If you ran your own business of selling widgets. Would you want someone else coming into your workplace and shouting out the other widget guy's prices to your customers?
Generally for finding out complaints, etc.. I find it better to go to 3rd party sites like this.. vs any companies core site.. As they have no reason to specifically edit/remove anything, they gain no advantage from it.
I just wish, that for issues with the Navigatr.. there was a better way to make sure that that thread is SEEN by the right people.
You can hope that its being passed on correctly.. but there is never any guarantee.
Its like the BOSS needs to see its a problem.. but the complaint has to go to from the employee, to the manager. The manager doesn't want to look bad, to just tosses it out, the boss never sees it, sort of thing
I am just waiting for the day it gets rolled out here.. and I wake up to my wife being angry
(though we were in the last roll out area for the initial roll out, so guessing we will be for this one too)