Nextbox only issue?
Has anyone else had this happen to them.
Every few months 3,4 ,5 whatever,I randomly lose channels from all my Nextbox terminals 4642,8642,9865.Black screen only.Reboot does not fix.A reauthorization does not fix.
Not all channels and I couldn't tell you exactly which ones but the same time after time when this issue reoccurs.
Like 476,586,494,496,4398,500 etc i'm not going through hundreds of channels to find out how many are gone.. My other 3250 and 4250 boxes work fine and this issue never happens to them.That's why I insist with Rogers that it is a Nextbox issue every time I call in and the problem has always been in the network. The time before today I was told this is a known Cisco issue and they were working on it.Yea right for well over a year.They also wanted to send a tech out which I refused ,not wasting my time and his looking for a ghost that's not inside my house.Level 2 tech supervisor was a joke really .I am a tech by trade not in cable but surely to god there should be some logic and common sense by the people answering support calls.