@#$% - I'm sick of this garbage firmware.
I just spent hours going to exchange my NB 3 (that was 95% full with programs that I would have liked to watch) for one that I had HOPED would work properly - and GUESS WHAT - the new box looks like it is going to crash every day like the old one did.
I'm so sick of this piece of feces. I've got WAY MORE electronics in my house than almost anybody you've ever seen, and so I think I've probably used hundreds of different electronic devices over the years - and Rogers embarrassment that they call a PVR has got to be the most poorly designed piece of junk I've ever had the misfortune to use.
Oh - wait. I'm sorry. I lie. The NB 2 was the worst I've ever used. The NB 3 is just a faster version of this same pathetically written software.
This whole fiasco starts with a decent firmware that many of us grew accustomed to with SARA on the 8300. And then the NB3 comes along and has a glossy appearance AND MISSES OUT ON ABOUT 15 key features that I used EVERY DAY with SARA.
And then there were a bunch of just plain moronic design decisions with the NB 2. The default choice when you start to rewatch a program again is to START AGAIN FROM THE BEGINNING? Was this firmware designed by IDIOTS WHO HAVE NEVER USED A PVR?
And the bugs and reboots and crashes that those of us who were unfortunate to suffer through if we got the NB 2 when it first came out were just infuriating.
So after being tired of my NB 3 crashing and rebooting EVERY SINGLE DAY if I had the nerve to try watching a program while other programs were recording, I gave up on all the programs I'd carefully saved over the months I (TRIED) to use this box, and I took the brick back to Rogers and asked if I could have one THAT ACTUALLY WORKED!
The guy at the desk was appropriately humble and admitted that they were having a “software problem” with “some of the NB3’s” and he gave me a “new” box. Sadly, he didn’t have any of the remotes in stock that I like – the ones with the exit key on the right side of the remote – below plus and minus key. So my backup remote that I keep by the TV to control the box while I’m listening to the TV while I’m walking around the apartment doing other things continues to irritate me because the exit button I use so often is not in the place where I expect it to be.
The guy at the desk listened understandingly to me while I explained how I would like to force the old box sideways down the orifice of anybody responsible at Rogers for foisting this joke upon us – and he admitted that he thinks Rogers dumped this crappola on us because it was “cheaper than producing something that actually worked.” (his words – paraphrased)
So I go to all the trouble of carrying this junkola all the way home and miss some programs I’d like to be watching while the box spends half an hour going through several reboots – and then I get the joy of spending an hour or so going through A THOUSAND CHANNELS to pick out the 120 or so that are the only ones I will actually ever watch and program those into the box as the
ones I want to see when I turn on the box. (I guess nobody at Rogers ever had the sane idea of giving us an option in a menu choice to make channels that WE DON’T SUBSCRIBE TO invisible to us when we channel up or channel down.) No. That would be too much of a smart idea for Rogers to implement. They don’t value our time. Do they?
So I spend valuable time figuring out which channels below 500 are NOT duplicates of the HD channels that I almost exclusively watch, and I have to spend a lot of time gauging which channels I think I will ever look at. (I’ve spent HOURS setting that channel lineup again and again on multiple previous PVRs.) I guess again Rogers has never thought that we might value our time enough to be able to download our preferences to the internet and remember these choices in part of our account so that we can just copy over our settings when we have to replace our PVR.
So I spend more hours searching through the TV listings to program in my fave programs, and it’s now after 8 pm and I’ve got several programs recording – and I try to watch a previously recorded program – and GUESS WHAT? – I get a blank black screen.
The problem that I tried to fix by giving up on a hard drive FULL of programs that I’d saved and had wanted to watch IS STILL THERE. Lucky me. The problem with “some of the boxes” is a problem that I get stuck with in two boxes in a row. Sorry. Three boxes in a row – because my NB 2 was one of the WORST PIECES OF JUNK OUT THERE. I came to realize after I turned that “brick” in that the reason I had so much trouble with it is because it was one of the original early NB 2’s that had the smallest hard drives of the bunch. Just my luck. I get all the garbage.
And then I am so accustomed to this lunacy that what can I do but laugh when I notice that this stupid new block of coal is RECORDING TWO COPIES of a program I asked it to record. Two copies of the same program – ON THE SAME CHANNEL. How does it do that? And why?
Now I’ve got a headache.