Join Date: May 2007
Location: Orillia, Ontario
I'm on the Nextbox (2.0) "Diamond" package, with Internet, a free tablet, etc. etc...
By Nextbox 2.0 has been a piece of garbage (surprise), however lately it's been worse than normal... my official external extender has disconnected itself multiple times requiring a power cycle, I've had to power cycle the box itself 3 times this week due to it becoming unresponsive, etc etc...
I've been meaning to go in and swap for another box for a couple of weeks. But hey! Nextbox 3.0! Good timing right? Nope.
The local store rep had all the equipment in front of me, and as he goes to save the changes on my account, the computer is giving him an error. Says the 3.0 isn't compatible with my plan. He calls support, and same deal. They can only give me a replacement 2.0 because the new box isn't compatible with my "promo".
I try and get some info on exactly what this promo provides me, and if I can't just change my plan to a "compatible" one. I just want to know if that's a possibility, and if it will cost me extra, etc etc but get nothing but a bunch of "humms", and blank stares at the computer. Apparently it's difficult to even tell me what I pay for my TV portion of my bill, and how much a new plan would be, or if I even can change my plan (due to any possible contracts).
Then he says that because it just launched today, it may be a computer glitch, and maybe somebody in the future can override the issue. Not a very satisfactory answer. So I ultimately left with a replacement 2.0 for now. It is behaving better than my old unit, but I'm not very happy. (Plus what if there weren't any 2.0 boxes in stock!)
The part that bothers me most, is that
1: I'm not trying to downgrade my plan at all. Just replace what is essentially the same equipment
and 2: This Nextbox 3.0 isn't some alternate, or higher tier service. In fact, on Rogers site, they don't even show the 2.0 anymore. So it seems clear that the 3.0 is replacing the 2.0. So don't leave a customer who has the top of the line package, with full internet, home phone and 2 cells to rot with some out of date hardware!
Very disappointed and frustrated. I don't even care that much about 8 tuners, but I need some hardware that can handle the software. I was going to call back and complain out of spite and principal, but I think it probably is best to wait a few weeks/months to let the reps get familiar with the situation. There must be others on my plan that will want the box. Hopefully down the road I can sort this out.
Anyways, thanks for listening to the rant. I suppose it's a bit of a warning for anyone else potentially on older legacy packages. You may have an issue if you don't want to (or can't) change your plan.
LG 50PJ550 / Samsung HW-D650s
Cisco 9865 PVR