$100 Programming Credit with New HD PVR (SA8300HD)
I just bought a new HD PVR, a Scientific Atlanta Explorer 8300HD with a 320GB Hard Drive.
I bought it at an extended Boxing Week Sale for a good price (I think!) Furthermore, the retailer's newspaper flyer also advertised that Videotron would give a $100 programming credit BEGINNING JANUARY 5TH.
This is the SECOND HD PVR for my household. When we bought our first PVR in May 2008 we received a $100 credit. It was a straightforward $100 bottom-line credit on my May or June bill.
Since I'm of a cynical nature, I had a feeling that there might be a problem getting the credit for this new second PVR. I called Videotron’s Customer Service this morning (Friday January 2 when they probably had mainly inexperienced customer service representatives since it's almost a holiday). The CSR said that I would be entitled to the $100 credit. It would be a credit on my overall bill.
I went out and bought the PVR this evening. At the store they said that to get the $100 programming credit, I wouldn't need to give any kind of special code or refer to anything in particular, Videotron would just give the credit.
I called up Videotron again at about 8pm tonight to see if I could activate the new PVR and what the story was with the programming credit. Again, keep in mind that the retailer's flyer clearly stated that the programming credit was effective January 5th. Well tonight's CSR (probably even more inexperienced!) told me that there was no such special. The CSR told me that if a customer was buying their FIRST HD receiver or PVR, then they would be entitled to a $50 overall credit on their bill AND a $50 credit on pay-per-view (or something similar) purchases. In addition, people buying at Brault & Martineau would get an extra $50 credit (not sure if that was an overall credit or a PPV credit.)
I'm not gonna get all upset over any of this until I again speak to Videotron on Monday January 5th. At the best of times, CSR's often don't know much more than what their computers tell them. This is especially true on a quasi-holiday. By Monday, their computers might very well have their new specials.
My question to the forum is what has been your experience with these programming credits and have they generally applied or not applied to people buying their SECOND PVR's?
Thanks in advance.
Oh, and my apologies if this thread should have been started in the Shopping and Deals Forum but it's essentially a Videotron Customer Service Issue. If the Mods feel otherwise I'm fine with it being moved.
Last edited by axeman13; 2009-01-03 at 09:36 AM.
Reason: Edited to remove pricing and identification of retailer