I experienced something worse then that.
I'm a french speaking person and i had to call Black and Decker for a defective bread machine. Choose the french service option on their customer service line and i was always getting redirected to a full voicemail. After two days trying to talk to someone in my language i'd never talk to anyone, i call back but decide to use the english line, wow! somebody answer me in less then two minutes.
Thats what i call second class customer service
As far as i know Videotron main market is french people so its normal that they deliver what the majority of their customer want. I read on another forum that VIdeotron dropped Peachtree because they didnt get enough susbcriber vs the cost off that channel.
If you take a look on french forum of Starchoice and BellTV here you will see that these two company wich there main market is english people they add many french HD channels way later then Videotron. Why? because they will add english new channel first because they will get more subscriber.
Offers and demands rules, simple as that
my 2 cents
marca has a point about the supply and demand of Videoton's service and network. I think the example of Black and Decker is a bit extreme given that many non-Canadian companies offer terrible service is languages other than English within the North American market.
Videotron is only in Quebec and the majority of it's subscribers are French speaking. That siad, their English channel lineup, while weaker than the competition, is decent. Their English service I find is very good. Each time I've called I've spoken to someone in English in a timely manner and had very good service from most of them (one was very nice but didn't solve my problem).
I've been comparing the services, since my term ends soon. I could go to Bell or Star Choice but I would get more channels than I want, not all of the channels that I want, and pay more to get the who shebang. Yes, they offer a few more HD channels than Videotron, but for the difference in price at the moment Videotron offers the best setup.
Neither Bell nor Star Choice allow custom channel packages (from what I've seen). If they did that would offer me a great incentive to join. With Videotron I pay for exactly what I watch (minus the French channels...except RDS).
Peachtree was a crappy channel anyway. I dropped it to get MovieTime when it came available (perhaps adding to why it was dropped from the lineup altogether!).
I hope Videotron does offer more HD channels soon, but I'm willing to wait after looking at the alternatives.
Long story short; Videotron offers good service in English and a reasonable English language lineup while having better packages than satellite.