Join Date: Sep 2008
Location: Shaw employee. My thoughts are my own and not my employers.
Sue for what? Read the terms of service, and find me a law you can sue them for...I'm actually curious.
Mind you, Quebec has some really weird laws, and works on an un-Canadian judicial system, so, it may be even be possible..
If the Tel 1 light is flashing, then the pair has been shorted. Either someone is on the phone, or there are bare wires somewhere. That means the problem is in your house, with your phone wiring. Check behind ALL wall plates, whether they are in use or not. Make sure all wires are secure, and that their are no bare parts touching other parts. Verify the colour code. Go to the demarc point, verify the same thing.
It is very very hard to find the problem if it is intermittent. If the tel 1 light starts flashing, go to the demarc point and start disconnecting pairs (lines) until your tel 1 light goes solid, you've now found your faulty pair.
How is the phone wiring in your condo run; riser, home-run, how many riser rooms, enterphone?, etc,.,
If it only happens during rain, maybe water is getting into a pair somewhere and shorting it out.
If it were a cable signal problem
If the Power, DS, US, Online stay on. That verifies the phone terminal is getting signal from the cable operator. If those go off, you lose your tel 1 light, you lose dial tone.