I was watching a show live not even recording something and it just went dead no more signal nada...
i saw the boot sequence...i pressed power after that but nothing not even the time display...Thats a quality product my friends.
What steps did you take to correct the problem other than press the power button?
Remove the power cord for a minute and plug it back in. Don't press power. Leave the machine for 10 minutes and then try to power it on. There is also a sequence to force it to download the firmware. You will have to find it in the FAQs forum.
Often, the problem lies with a poor firmware upgrade. The technical support at Vidéotron will help you force a firmware download. If that doesn't fix the problem, they will replace your unit.
Sometimes, even out of warranty, that could happen, and if enough people complain, Vidéotron will replace the unit. That has happened in the past with my SA 2000.
I also had to get my 8300HD replace after only 3 weeks- the harddrive/recording stopped working.
Called and a technician came the next day to replace it but brought the wrong model (an 8010HD) - you have to insist in the same model on the phone as Videotron as the 8010HD and 8300HD are under the same inventory number - they physically have to open the box to see what they are bringing.
[As I had purchased my 8300HD at Future shop, I wanted to keep an 8300HD not an 8010HD].
Also, as I was still within the 30 days (when the harddrive failled) of owning the unit, I elected to take the extra 2 year coverage for $99- just to make sure, I keep my investment. You may want to consider this option.
It has been 3 months - and my new unit works flawlessly.
My 8300HD has been great since November. Suddenly yesterday it froze when I clicked "play" on a prerecorded programme while 2 others were being recorded. It had worked fine before. I did a hard reboot twice and finally cancelled one of the recordings. This time it worked. Tonight the same problem returned. When I dropped one of the recordings in progress, I was able to get the recorded programme. I hope it's just a computer glitch rather than a real problem.
More frozen episodes today! I called Videotron and tried various boots here and there. The freezing happens when I try to watch a recorded programme, but the stb sometimes works after a fresh hard reboot. It happened about 15 times today, even when I was on the phone with Videotron. They're sending someone to check or replace my 8300HD. I'm worried a new stb may have other problems (based on people's experiences on DHC).
The night before the technician was supposed top come I checked the STB to see if anything had changed. Wow! It worked perfectly. Nothing froze even though I gave it a real workout. I cancelled the technician and asked if they had done something at their end to fix the problem, but they said nothing had been done and no upgrades were done to the system. I hope it lasts.