Videotron Remote Recorder not working - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 4 (permalink) Old 2011-04-16, 11:28 PM Thread Starter
 
Join Date: Apr 2011
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Videotron Remote Recorder not working

Does anybody use the Illico Web remote recorder function? For the past 3 or 4 days, I cannot access it at all, and I have tried on three separate accounts on people living in completely different parts of Montreal, using three different models of PVR. I have tried from many different computers. In all cases, it takes a very long time to log in to the program guide, then when I go to My Recordings, I get a red error message saying Connection Failed.

Videotron tech support claims they haven't heard of any outages, but how could I be experiencing this on so many accounts simultaneously?

Please let me know if you are also having this problem so I have something I can refer Videotron to. Thanks!
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post #2 of 4 (permalink) Old 2011-04-18, 02:01 PM
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Remote recorder

Yes - I had this problem too.

You need to reboot your PVR.

Power it off and leave it off for at least 60 seconds then power it back on.
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post #3 of 4 (permalink) Old 2011-04-18, 02:07 PM
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I assume you mean "unplug" and not simply "turn off". Here's the FAQ on these:

http://www.digitalhome.ca/forum/showthread.php?t=17719

57's Home Theatre (Latest equipment & photos)
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post #4 of 4 (permalink) Old 2011-04-21, 03:42 PM Thread Starter
 
Join Date: Apr 2011
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Actually this was a widespread Videotron issue...the phone rep replicated it on several of his accounts, and it has now been fixed.
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