Videotron Rate Increases and cap changes - Page 2 - Canadian TV, Computing and Home Theatre Forums
LinkBack Thread Tools Search this Thread Display Modes

post #16 of 19 (permalink) Old 2010-12-31, 11:26 AM
Join Date: Apr 2003
Location: Gatineau and Ottawa
Posts: 11,107
Not (so far) on the 7.5 Mbps plan. Check the fine print on their website.
Yes but that is (54+50) $104/month for unlimited (actually the cap is 300GB IIRC) for 7.5Mbps/0.82Mbps service.

TSI cable offers unlimited 7.5Mbps for $80.
Jake is offline  
Sponsored Links
post #17 of 19 (permalink) Old 2011-01-09, 12:41 AM
Join Date: Nov 2006
Location: Quebec
Posts: 700
Jake, my 4 month calling card costs were finally billed in December. Mysterious are the ways of the Temple!
Tanta is offline  
post #18 of 19 (permalink) Old 2011-01-09, 01:04 AM
Join Date: Apr 2003
Location: Gatineau and Ottawa
Posts: 11,107
Wow. I wonder why they waited 4 months? But I agree. It is odd.
Jake is offline  
post #19 of 19 (permalink) Old 2011-04-14, 03:00 PM Thread Starter
Join Date: Aug 2005
Posts: 7
More Videotron woes: They screwed up my billing in January, I've been phoning and speaking to a whole bunch of different agents since then, I've had to repeat my story and go through the numbers a few dozen times. They keep blatantly outright lying to me, for instance, the agent who told me that the credit for the over-charge had been applied to my account, but when I asked him how much the credit was and how it broke down, he had no idea and finally admitted he hadn't applied it at all.

I finally spoke to a customer satisfaction rep who agreed to make all the changes and retroactively credit me for all the overcharges - and there were many, since they managed to screw up my phone, cable AND internet billing for three months straight. But then he called me back to say a "technical bug" had prevented the credit from being applied to my account. How convenient - a technical bug that allows them to keep overcharging me but prevents them from reimbursing my money. I pointed out that if that's the case, they should stop automatically charging me new billing until they resolve this, but of course, there's a 'technical bug' preventing them from doing that, too.

I tried to call him back and of course there's no way to reach him. Another agent said he would send him an email asking him to call me. That was last week, so I called again, and spoke to yet another agent, who explained that there's no way for me to reach any one of them directly, and that the so-called "notes on my file" are bull****. Oh, and there's no way for them to confirm anything they promise to me in writing. Meanwhile, of course, no credit, and they're overbilling me this month, too.

I'm seriously going to need to start recording my calls with them. Beware, beware, beware of Videotron shady business practices. Seems like they're taking a page out of Bell's book.
segacs is offline  

Quick Reply

Register Now

In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome