More Videotron woes: They screwed up my billing in January, I've been phoning and speaking to a whole bunch of different agents since then, I've had to repeat my story and go through the numbers a few dozen times. They keep blatantly outright lying to me, for instance, the agent who told me that the credit for the over-charge had been applied to my account, but when I asked him how much the credit was and how it broke down, he had no idea and finally admitted he hadn't applied it at all.
I finally spoke to a customer satisfaction rep who agreed to make all the changes and retroactively credit me for all the overcharges - and there were many, since they managed to screw up my phone, cable AND internet billing for three months straight. But then he called me back to say a "technical bug" had prevented the credit from being applied to my account. How convenient - a technical bug that allows them to keep overcharging me but prevents them from reimbursing my money. I pointed out that if that's the case, they should stop automatically charging me new billing until they resolve this, but of course, there's a 'technical bug' preventing them from doing that, too.
I tried to call him back and of course there's no way to reach him. Another agent said he would send him an email asking him to call me. That was last week, so I called again, and spoke to yet another agent, who explained that there's no way for me to reach any one of them directly, and that the so-called "notes on my file" are bull****. Oh, and there's no way for them to confirm anything they promise to me in writing. Meanwhile, of course, no credit, and they're overbilling me this month, too.
I'm seriously going to need to start recording my calls with them. Beware, beware, beware of Videotron shady business practices. Seems like they're taking a page out of Bell's book.