Videotron is ripping me off - Changed my mind - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 12 (permalink) Old 2009-12-29, 07:51 PM Thread Starter
MD
 
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Videotron is ripping me off - Changed my mind

My new bill features a $43.20 charge for going 5.565 mb over their allowed combine upload/download quantity of 30 720mb. This is on top of the $60 I pay for their high speed internet service. I got similarly nailed back in July. Before that time, I've never once in over 10 years gotten an overage charge with Videotron. So, what gives?

I've not been downloading feature films or television shows, only the odd Itunes album and HD trailers. If this kind of usage is now enough to throw me past their limits, I don't see how people who buy Itunes HD movies etc can be surviving without paying these louts hundreds inn fees. Are the other high speed web companies in Quebec this horrible now too? I will gladly switch if a better deal is to be had.
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post #2 of 12 (permalink) Old 2009-12-29, 08:31 PM Thread Starter
MD
 
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Just did some crash research into various internet service options. Wow, have times changed! I've had the same plan for ages but the new options are terrific. Called Videotron, switched to this plan - http://www.videotron.com/service/int...access/extreme . The rep was kind enough to give me a credit for my current overage charge and to knock off $11 per month on my plan (because I also have television services with them). The rep was fantastic and I can't remotely complain.
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post #3 of 12 (permalink) Old 2009-12-29, 09:23 PM
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Then why are you saying they are ripping you off?



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post #4 of 12 (permalink) Old 2009-12-29, 09:26 PM Thread Starter
MD
 
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Quote:
Originally Posted by hugh View Post
Then why are you saying they are ripping you off?
I'm no longer saying that. It was the original subject of the thread I started.
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post #5 of 12 (permalink) Old 2009-12-29, 11:02 PM
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For $65/month for a 10Mbps/900Kbps line with a 100GB cap? Subtracting your $11 savings thats $54/month.. still a rip off if you ask me, and thats assuming they are one of the good ISPs that actually give you speed you pay for.

If Shaw services your area I suggest you look into them

http://www.shaw.ca/en-ca/ProductsSer...me/default.htm

$55/month unbundled for 15Mbps/1Mbps line plus powerboost, always got my rated speed with them, latency is non existent and powerboost leaves me speechless, 7/10 downloads it would stay at 30Mbps for over 5 minutes!
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post #6 of 12 (permalink) Old 2009-12-31, 02:23 AM
 
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Quote:
Originally Posted by MD View Post
My new bill features a $43.20 charge for going 5.565 mb over their allowed combine upload/download quantity of 30 720mb.
[...]
I've not been downloading feature films or television shows, only the odd Itunes album and HD trailers. If this kind of usage is now enough to throw me past their limits,
Exceeding 30gigs when not using torrents, streaming or doing large downloads is kind of odd.

I would advise to scan your computer(s) for malware or other things that could be driving your download/upload volume like that.

Also, if you use a wireless router, make sure to protect your wireless access with wpa2 security, add a password (change it - don't keep the one that it came with) and even better - don't broadcast the SSID. It's kind of scary to see how many people have an unsecured wireless router... free internet for the bandwith thieves.
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post #7 of 12 (permalink) Old 2009-12-31, 09:29 AM
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Not broadcasting the SSID doesn't do much, as it's transmitted every time WiFi is used. MAC filtering doesn't do much either. The best encryption available for home users is WPA2 with a strong password. You can get 63 random character password from https://www.grc.com/passwords.htm. Use the alpha-numericic one, as some devices choke on certain characters such as a space or semi-colon.
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post #8 of 12 (permalink) Old 2009-12-31, 01:48 PM
 
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I just checked on Videotron.com and it's fairly quick/easy to verify your bandwidth consumption for the current month and past two months.

We don't download movies but we're on the internet a lot (2 desktops, 3 laptops) and our household bandwidth usage doesn't exceed 12gigs per month (total upload/download) for the past 3 months.

On videotron.com, click on "internet". On the right is "déjà un client?" (already a customer) with a link below that "consommation internet" (internet consumption). You type in your vlxxxxxx acount code and you get the results. I suggest you monitor your usage.

Also, another suggestion.. one of my colleagues had a son who discovered bit torrent and ramped up an overusage very quickly.... might want to check into that if you have youngsters in your house.

I hope this all helps.
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post #9 of 12 (permalink) Old 2010-01-01, 08:14 PM Thread Starter
MD
 
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Thanks, guys. This why I got:
Received
downstream
(download) Transmitted
upstream
(upload) Total combined
(download/ upload)
MB GB MB GB MB GB
2009-12-10 to
2010-01-01 24229.42 23.66 1084.66 1.06 25314.08 24.72
2009-11-10 to
2009-12-09 34676.73 33.86 1608.81 1.57 36285.54 35.44
2009-10-10 to
2009-11-09 19143.57 18.69 915.49 0.89 20059.06 19.59
2009-09-10 to
2009-10-09 16402.79 16.02 750.11 0.73 17152.90 16.75

I do watch some 1080P trailers on Itunes, so I wonder if that could be a part of how my usage spikes? I only went over in December, and before that, in June or July.
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post #10 of 12 (permalink) Old 2010-01-01, 11:34 PM
 
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could be....

I suggest you monitor those numbers daily, and see if they match your own activity.


For example if there's a day you did nothing on the net, but you see a 1-2 gig increase, then something is amiss. Then I would go back to the potential issues listed above (malware, spyware, neighbour, kid on bit torrent, etc).

Right away though, I hope you have followed the suggestions on the wireless security (wpa2 password). Those you should do, regardless of the outcome of your monitoring. It is not a good idea to buy a wireless router and simply plug it in without changing the wireless to some form of secured access.

Also, I think your new Extreme High Speed 10 is the same price as Ultimate High Speed 30. The HS10 has a 100gig monthly limit, the UHS30 has a 70gig limit.
If you don't plan to exceed 70 gigs, the extra speed would be nice. I'm on the UHS50 (100gig monthly limit) and used to have the HS10. The speed difference is noticeable and it's a welcome improvement.
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post #11 of 12 (permalink) Old 2010-01-02, 12:08 AM
 
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http://www.apple.com/trailers/fox/av...aserlarge.html
Avatar Is a 36MB video on large.


http://www.apple.com/trailers/paramount/ironman/
IronMan trailer on high def. Click the little arrow next to watch trailer and you can see the large file sizes.
1080p, 189MB is shown.


Some YouTube videos on high def are massive compared to run time.


A free bandwidth monitor. Works on windows 7 as well as past Windows versions..
http://www.rokario.com/products/bandmon/2-0/
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post #12 of 12 (permalink) Old 2010-01-02, 01:22 PM
 
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The problem with the bandwidth monitor is that it monitors the bandwidth used on the particular PC on which it is installed, not the bandwidth used on the modem itself.

Nonetheless that monitor is a great tool if you think your child is using too much internet on your PC.
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