Join Date: Jul 2008
Location: Ottawa;Denon AVR590, Samsung LN32B460, BellTV 6141
Returning Refurbished Equipment
We just had a very a very disturbing experience at a Bell Store.
We were bringing back a refurbished 6400 HD receiver that we had bought on Monday.
A week ago I wanted to watch a hockey game. I turned on the den TV and 6141 HD receiver and the screen displayed "No Signal".
I have had problems with the coax between that TV and the dish before but I solved that problem by moving the connection inside.
So anyway, I pressed the MENU button on the remote and nothing happened. This told me that either the receiver was faulty or something else was wrong.
I called Bell and it was decided that I would purchase a refurbished 6400 because I didn't want to lose my eHD contents.
So we picked it up at my local Bell store and brought it home and hooked it up. I got the same "no signal" display on the TV.
And it wouldn't respond to the new remote.
So I called Bell again.
After several suggestions failed it was suggested to try another HDMI cable. Now at first I disagreed because there wasn't any evidence that the cable was faulty. When I disconnected the HDMI cable it displayed "check signal cable" not "no signal" so that's why I doubted that the cable was bad.
But I relented and used another HDMI cable that I knew was working and got the same message. The tech agent then suggested connecting a Component cable. I quickly discovered that the 6400 doesn't have component connections.
So I disconnected the 6400 and connected my old 6141 via Component cables and up came the picture!
So the receiver was not the problem.
We packed it up in the box and took it in today. (I had 15 days to return it according to the sales rep).
Well the sour puss sales agent who sold it to us (yes she was totally unfriendly, as she was when we bought it) took one look at the receiver and said "we can't take it back because it's not in the same condition we sold it".
Well we hit the roof!
Yes there were marks on the black paint but they were there when I removed it from the shrink wrap. When I first saw them my thought was "OK it's refurbished". I never thought that they would be used against me if we had to bring it back.
Well, they did!
We raised holy hell with the manager and eventually he backed down and took it back with a full refund.
I think it's a tactic with Bell to make it as difficult to take back an older model receiver to try and get unsuspecting customers to spring for a new model receiver. I have had lots of bad experiences with Bell over the years but this one takes the cake.
Last edited by gdmaclew; 2020-01-24 at 07:30 PM.