Thanks for the Instructions
I had the 311 error and freezing problems on my 9242 satellite start a couple months ago. I lived with it for a while - it didn't happen often - and then late one night when unplugging the receiver didn't fix the problem, I made the mistake of phoning Bell. Of course, they were less than helpful. They would only tell me that I had to buy a new machine (this would be the third). I should have searched online first, but even though I was too late to add dish care, all the helpful posts on this forum on how replace the hard drive have fixed the problem and saved me at least $100.
I bought a Seagate Video ST1000VM002 1TB 5900 RPM 64MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive from Newegg. It came in a couple of days. The satellite was working again, so I waited a couple of weeks to do anything. It was really easy to remove the old drive and the new one fit perfectly into the housing. I plugged it back it in and it took about 10 minutes to set up, without me doing anything. A couple of times I thought it had frozen again. The TV screen was blank and there were no lights or sounds on the receiver. I was patient, and when it finished setting up, everything but my old recordings (which I had archived to an external drive) and my timers were still there.
Thanks so much for the detailed shopping instructions. I really appreciate how strangers on the Internet can offer so much more help than a company I have given thousands of dollars to over the years.