There are two alternatives for those who don't want to deal with hassle of waiting for the box (which for some has taken months now): 1) drop it off if you live close to Vaughan, or 2) ship it at your own cost which is what I ended up doing (as I reported in an earlier post) and it cost me $20 for everything including box and bubble wrap. I know for some it is a question of principle in terms of paying for something we shouldn't be paying for. But I figured my time is worth more and I decide that I would take a "3 strikes" approach before I make this decision... so I did after making the third call and not getting a response that made me comfortable
Ironically, the box arrive a week after I shipped it!!!
Btw it took about a week to get the replacement
I'm not advocating paying for shipping, but it's worth assessing this option vs. all the hassles... and yes it does suck!
LC60E77UN, 8300HD+HDD, TX-SR876, TSS1200, PS3, Xbox360, DVP642, H880
LC46D62U, 8300HD+HDD, HT-TQ85, Wii, HOne