@reidw: You are correct, I should have posted this in the Rogers forum.
@57: Since you answered anyway and are pretty close by (my in-laws are in Pickering and I am in Whitby), could you let me know if SD works for you? I'm not sure if my in-laws thought to try the HD feed and I don't subscribe to the HD package so I could only test the SD feed.
@Tridus: That's what I'll probably have to do. I was just surprised when I couldn't find any mention of a local outage if it has been down for over a week.