Join Date: Jan 2008
Location: Calgary SonyTVs, ShawXG1 Gateway & 5 Portals, 2x Harmony One
Call Shaw Support - It's FREE!
After checking the obvious cables, etc. and doing a power cycle, if things aren't back to normal, your next step should always be to call Shaw Support. That's what they are there for. They can check things from their end and might even offer a free replacement if you talk nicely to them.
The advice given here is all good and calling Shaw has already been mentioned but honestly, if you haven't called them before checking here for help, you haven't tried the best option yet.
Please let us know what you do eventually find out as there are plenty of people reading these posts and we'd all like to know what the issue actually turns out to be.
If you can then do rather than not. You're your own worst enemy. They're parking their car over there.