The Channel Request form on their website is a big joke, in my opinion. None of my friends or family have even heard of it or are interested in looking in the Shaw forum. As well, most people aren't even aware of the channels that are available or which are included by other major providers, but not Shaw.
The DNU must have been completed long ago. I believe some analog channels have been dropped and made available only as digital. New channels are now MPEG4, which takes less bandwidth. What is the hold-up? Why have a Channel Request form, when so few channels are added?
There are some obvious omissions. Quite awhile back now, the timeshifting package was expanded in HD, but still no Timeshift CBCHD or Timeshift PBSHD. TCMHD is available on Shaw Direct, but not on Shaw Cable. How about a CW Timeshift channel in HD (for instance KSTW HD or KTLA HD in the west). Although it's not crucial to me, there has to be lots of basketball fans who want the NBA channel in HD. I suspect there would be demand for BBC World News in HD and CTV News Channel in HD as well. There are more than 50 HD channels available for inclusion in Canada that are not carried on Shaw Cable. No other major television provider is missing so many. Yet, the rates go up!
I suspect there is less complaining now, because many dissatisfied customers have left for the other providers or simply given up complaining, because it seems futile. I would never recommend Shaw Cable to anyone. The word I use to describe the company most often is "pathetic". I only continue, because quite some time ago, I purchased quite a bit of their equipment.