I am coming to a close of a decent internet deal so started talking to customer service and loyalty.
First point....The CSR had a very thick(Russian/Ukrainian?) accent and was difficult to understand. I asked him to please speak up and then a little later I asked him a couple of times to repeat what he was saying. Then I said I am having trouble understanding what you are saying, Could you slow down a bit? Your English is difficult to understand.
The answer....What you said is very rude and he hung up on me.
Seriously I was speaking quite calmly and quite controlled. I have to admit over the years I was a little nasty in that regard but that was a while ago.
We are now in a country with some individuals who feel no matter how broken their language skills are it is our duty to bear with them. I do not agree. Time to upgrade your skills just as my parents and grandparents did, or take a job that does not require the skills. I have worked with some people I have had difficulty communicating with but not a problem because communication was a minor part of the job and they did a good job. Not so much this time.
Second point.... I am coming to an end as I said so am looking for a good deal. Shaw is offering 300 mbps service for 50mo for 12 mos and 70 mo for the next 12. I want the deal!
Only available to new customers. Cancellation can be done for $15/mo which would be a minor expense and I want the deal!
No can do.
So they can lose me as a customer and I can go somewhere else and spend my money and they say they are looking for new customers. I understand retention would be the first method of keeping a customer base. I was offered a little more per month than the deal and would have taken it except it was only for 6 months which meant 6 months from now I would be getting my blood pressure up and doing the whole thing over again. No thanks Shaw.
I am looking at a couple of alternatives now but Shaw is not going to get $110 from me for 300mbps when they are offering it to others for an average of 60/mo over 2 years WITH a 250 credit on top.
They doubled the speed for the same price. Yeah right but most people do not use 300 mbps so they are actually playing games and the heavy users are being subsidized.