Join Date: May 2012
Location: Fredericton, NB
Some details on the laptop are going to be needed before anyone can begin to speculate.
What kind of laptop?
What does it have for a wireless card?
If it's 802.11ac, what revision?
How far away from the HH3K is the laptop?
Are there any physical barriers between the laptop and HH3K?
If you check the clients list on the HH3K, is the laptop connected to 2.4 or 5?