Canadian TV, Computing and Home Theatre Forums - View Single Post - HDPVR 630 - Version 04.06 Owners Discussion
View Single Post
post #539 of (permalink) Old 2019-04-16, 11:31 AM
k801809
 
Join Date: Sep 2013
Location: Shaw Direct Product Development Lead
Posts: 117
Customers were actually surprised when the standard definition channels dropped. MPEG-2 only customers no longer having access to the channel, and (maybe more so, and much to my surprise), MPEG-4 ready customers who apparently have only been watching these channels in SD, despite having them in HD. And, despite the receiver prompting to tune to the HD, they were still contacting Shaw Direct to find the HD channel number.

We've developed a more helpful slate that provides the HD channel numbers, for the April 23rd step, which will hopefully help.
k801809 is offline  
 
 
For the best viewing experience please update your browser to Google Chrome