Customers were actually surprised when the standard definition channels dropped. MPEG-2 only customers no longer having access to the channel, and (maybe more so, and much to my surprise), MPEG-4 ready customers who apparently have only been watching these channels in SD, despite having them in HD. And, despite the receiver prompting to tune to the HD, they were still contacting Shaw Direct to find the HD channel number.

We've developed a more helpful slate that provides the HD channel numbers, for the April 23rd step, which will hopefully help.