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post #5 of (permalink) Old 2018-08-25, 01:08 AM
andyk
 
Join Date: Jan 2003
Location: Winnipeg
Posts: 230
I went through this in May. The policy changed this spring. It's not supposed to involve buying your own boxes and MTS pays the postage. Must have had a bad CSR. Anyway the policy is still online but hard to find on their site now. I found it with Google.

The links are
https://www3.bellmts.ca/mts/support/...g+your+service and https://www3.bellmts.ca/mts/support/...l+mts+services.

I was sent one folded box the day after I cancelled and barely got everything in it, separated by bubble wrap. I called them about the absence of extra boxes for each piece of equipment and they said it would be OK. They payed the postage.

I guess there were no problems as I received my final month refund about 3 weeks later. But it's still a pretty lax procedure.

Andy K.

Last edited by andyk; 2018-08-25 at 01:25 AM. Reason: wording
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