Finally got a call back from a "Case Manager" last night, and luckily it was someone coherent and on this side of the world!!
All of a sudden they know all about the issues with the missing channels. She said it is a problem with many older receivers. She will be sending me a new card for the 9242 because she said there are no boxes to replace them. But... for the 6131's they will be sending me a box with a new card. I asked what model she would be sending and she replied the same 6131.
Why not just send me a card and I will just place it in my 6131 i said.... Apparently she cant send me just a card, but needs to send the entire receiver with the card. Doesn't make sense...but whatever fixes this mess is fine with me.