Well... I had no luck yesterday with them. Another hour on the phone and still no resolve. Another promise by them to get a case manager to call me back. This is the third time, been waiting since last Wednesday for a so called 24hr call back.
What I really cant stand is that every time I call I have to start from the very beginning. These guys are programmed to try and get you to reset your boxes. Same line every time..."Sorry for inconvenience sir.. I will try to do what I can for you"
Now awaiting another call back to day. I will not hold my breath.