Fox News Channel Guide Not There
This is not a CSR rant, although it certainly could be. It is a request for information.
I called BEV yesterday to ask when we would have a Guide for Fox News Channel (FNC). I was told within 24 to 48 hours.
I was suspicious of the answer as other channel guides have come up easily within 24 hours.
I called again today to ask and was told there would be no Guide at all until the free preview is over, after September 1st: ie. no Guide for four months.
I asked to speak with a supervisor to see which version of reality, if either, was correct. I was left on hold forever and gave up.
I called again and was given a third answer: the CSR's have no information about the Guide and never have this kind of information in advance of something actually occurring: in other words, the CSR said, when the Guide appears, on that day they'll be told there is a Guide.
The problem with no Guide is that we don't know what program we are watching on FNC. When you find out the program schedule from an internet generic guide and go to program an individual show, you get a three hour block for a one hour show. You then end up having to do a manual edit of the Guide show named Preview.
I know that at least one major cable company which had a free preview of FNC had a Guide up so you could see what program you were watching and so that you could record that program by name if you wanted to.
Does anyone have an inside source at BEV and if so could you please ask whether the Guide will be put up for FNC and if so when. If not, why not?
Thanks in advance for any help any of you can provide. This is yet another BEV frustrating circumstance. Customer service is not a term they seem to understand or embrance.