The problem with a lot of web sites is that insecure technologies like Adobe Flash and MS Silverlight have been deprecated and browser support is being discontinued in the near future. They are being replaced by HTML5, which is an improvement, but it means that their web sites need to be rewritten. It's an upgrade to them but rolling out a new site that is only half rewritten in HTML5 looks like a downgrade. It's kind of like GM selling a new electric car that has no windows, seats or doors and claiming it's an "upgrade." It may have an upgraded engine but it's usability just took a nosedive.