Join Date: Oct 2010
Posts: 36
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Yeah, the tablet version looks like crap on a phone, resolution higher resolution is needed.
The phone version is being worked on, supposed to be to the test group soon...
https://community.shaw.ca/message/75958#75958
The phone version is being worked on, supposed to be to the test group soon...
https://community.shaw.ca/message/75958#75958
Last edited by kevinds; 2014-05-29 at 09:28 PM.
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Join Date: Dec 2006
Posts: 127
Just got the gateway and am trying to set series recordings for Monday,Sunday and Thursday night football. The guide though shows only NFL. So it wants to record anything that says nfl.
Whats up with that?
My 3416,6416 could differentiate between nfl shows why cant the gateway?
Whats up with that?
My 3416,6416 could differentiate between nfl shows why cant the gateway?
Moderator
Join Date: Feb 2005
Location: Calgary, AB
Posts: 4,471
Did you try "NFL Football" as your search and New Episodes Only and stop time +30 Minutes?
I record every CFL game without issue (except if the first game goes long and they put the start of the second game on TSN2).
I record every CFL game without issue (except if the first game goes long and they put the start of the second game on TSN2).
When it comes to humility, I am the greatest!
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Join Date: Dec 2006
Posts: 127
If you do NFL it will record everything.
I cant believe that this is still an issue so long after the release of this product.
Shaw has told me it is an ongoing issue for not only NFL but tennis hockey or what ever due to the configuration of the gateway guide.
I thought that this forum would have had a work around for it by now.
I cant believe that this is still an issue so long after the release of this product.
Shaw has told me it is an ongoing issue for not only NFL but tennis hockey or what ever due to the configuration of the gateway guide.
I thought that this forum would have had a work around for it by now.
Join Date: Dec 2006
Posts: 127
Quote:
Did you try "NFL Football" as your search and New Episodes Only and stop time +30 Minutes?
I wonder what other gremlins are lurking within the gateway menu and operating system?
Rookie
Join Date: Jul 2010
Posts: 11
Anyone else have this issue.
Watching a show that say, started at 7:30. Half way through the show at 7:43 I pause it. I come back to watch it at 7:55. 8pm rolls around and the next show is going to start, but that shouldn't matter right? Technically I should have the last half hour recorded as a buffer, so you can rewind etc. Correct?
Nope, after this update it will just go to the next show. Won't allow you to rewind or anything. I'm really getting quite tired of the gateway system. I feel so bad for talking my parents into getting it. Shaw has to go out almost once a month to fix an issue. Constant price increased, broken promises that were advertised to come already enabled on the system. Junk. Absolute Junk.
Watching a show that say, started at 7:30. Half way through the show at 7:43 I pause it. I come back to watch it at 7:55. 8pm rolls around and the next show is going to start, but that shouldn't matter right? Technically I should have the last half hour recorded as a buffer, so you can rewind etc. Correct?
Nope, after this update it will just go to the next show. Won't allow you to rewind or anything. I'm really getting quite tired of the gateway system. I feel so bad for talking my parents into getting it. Shaw has to go out almost once a month to fix an issue. Constant price increased, broken promises that were advertised to come already enabled on the system. Junk. Absolute Junk.
Join Date: Mar 2012
Location: fraser valley
Posts: 157
We have had this basically all along. the wife gets upset and i cant fix it. Overall things are good, better than 2 yrs ago. We have lost many a show from that bug.
Veteran
Join Date: Jan 2008
Location: Calgary SonyTVs, ShawXG1 Gateway & 5 Portals, 2x Harmony One
Posts: 3,659
It is a known issue and doesn't always occur every hour. The best way to deal with it is to get in the habit of hitting 'record' if you know you are going to run to the end of the hour before finishing watching a 'live' program. Yes, it's a pain but it's better than losing the program you were watching before you were done, as you have pointed out.
From what I understand, it has something to do with a reset signal that gets sent at the top of the hour but this doesn't always happen every hour so that's why only some 'paused' live programs get lost and others don't. I do my best to remind myself to hit record if a live program I am watching is nearing the top of the hour and something like the phone ringing makes me need to pause the TV. Whatever did we do before PVRs?
I don't run into this all that much as I seldom watch 'live' TV anymore. Pretty much all of it is recorded so I can skip the commercials. This has led to me wondering what I can get the better half for Xmas though as I am not exposed to all the marketing. But I digress....
It is sad we still need 'work-arounds' for things like this issue with the Gateway, especially after all this time.
From what I understand, it has something to do with a reset signal that gets sent at the top of the hour but this doesn't always happen every hour so that's why only some 'paused' live programs get lost and others don't. I do my best to remind myself to hit record if a live program I am watching is nearing the top of the hour and something like the phone ringing makes me need to pause the TV. Whatever did we do before PVRs?
I don't run into this all that much as I seldom watch 'live' TV anymore. Pretty much all of it is recorded so I can skip the commercials. This has led to me wondering what I can get the better half for Xmas though as I am not exposed to all the marketing. But I digress....
It is sad we still need 'work-arounds' for things like this issue with the Gateway, especially after all this time.
If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
Veteran
Join Date: Feb 2006
Posts: 2,293
Was there a new update last night? My portal asked if it was OK to do an update, and I clicked on yes. Nothing seems to have changed, so maybe the update is to fix some of these issues.
I have noticed the loss of buffer when a recording is starting on another tuner, and when the channel you are on is simsubbed by a Canadian channel. I hope they can fix this--it is very annoying!
I have noticed the loss of buffer when a recording is starting on another tuner, and when the channel you are on is simsubbed by a Canadian channel. I hope they can fix this--it is very annoying!
Veteran
Join Date: Jan 2008
Location: Calgary SonyTVs, ShawXG1 Gateway & 5 Portals, 2x Harmony One
Posts: 3,659
No update that I am aware of. Being today is Thursday, it was probably just the usual reboot that happens. I haven't seen that message for quite some time now but I doubt anything go sent down. Maybe I'm wrong.
If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
Join Date: Apr 2012
Location: Victoria, BC
Posts: 750
No I think you are spot on. It's what I was thinking as well.
Join Date: Mar 2006
Posts: 487
I was just asked to reboot and install a new update
Join Date: Jul 2004
Location: Calgary
Posts: 988
That's probably the weekly maintenance update that occurs every Thursday morning.
Join Date: Aug 2012
Location: Vancouver
Posts: 76
Anybody notice the latest Gateway update on the AX013?
I can't remember how to access installer menu, so not sure of version.
Now boots with ELEVATE Logo instead of Arris.
On Demand menu now all icons that require extra click for info.
Occasionally when TV first turned on, screen will go completely black after a few seconds before program continuing.
Portals boot with Arris, then ELEVATE logo.
I can't remember how to access installer menu, so not sure of version.
Now boots with ELEVATE Logo instead of Arris.
On Demand menu now all icons that require extra click for info.
Occasionally when TV first turned on, screen will go completely black after a few seconds before program continuing.
Portals boot with Arris, then ELEVATE logo.
Veteran
Join Date: Mar 2010
Location: Interior
Posts: 1,817
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