No i havn't canceled yet, Telus isn't really an option and waiting for Bell to have better offers first but it's just a matter of time.
Yes i've talked to Shawsean, he was very helpful as much as he could be, helped out me in touch with Chris from the gateway support was also helpful and promised that everything would be done to fix my problem but then quickly changed his tune with the Tech supervisor refused to send any more techs out or do anything more to fix the problem so at that point he made one last swap of the gateway and after that i was on my own.
It was as i expected, my problem is the line from i guess my block to Shaw or wherever it goes, since they changed the line to the house and that didn't fix anything then it's only logical that it's the next line but that would cost major money to fix so it's just cheaper to do nothing and force me to cancel then it is to replace it. Most of the homes in my area, at least 80% have Satalite so i have no one else to help me complain so i get stuck with the bad service.
I don't know who else to talk to or get help from, when the "head supervisor" for all the techs for vancouver refuses to come out or send anyone out then i'm kinda out of options.
The best part is there has been no offer of a credit or discount for any services even though the tv is mostly unwatchable everything i made mention of it they would change the subject or say they would look into it and then nope we can't offer anything like that because it's a "known issue".
I'd be interested in a class action, doubt it would do any good but sure anything to get them to change the way they screw people over would be great