Charged for 833 toll-free number? - Canadian TV, Computing and Home Theatre Forums
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post #1 of 5 (permalink) Old 2018-09-15, 07:47 AM Thread Starter
Join Date: Jun 2010
Posts: 151
Charged for 833 toll-free number?

I am on the 1 GB per month data plan and was charged 5 cents per minute for a call to a 833 number were as I am not charged for calls to 1-800 or 1-888 area codes. Any one else have this issue ?
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post #2 of 5 (permalink) Old 2018-09-15, 10:37 AM
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At one time, the same thing often happened with 800 numbers that were located in the US and not valid in Canada. These days 8xx numbers are usually valid in both the US and Canada but it's possible that a US company 8xx number is not toll free in Canada. 833 was opened up only about a year ago as a toll free exchange in the US. It should be toll free in Canada but maybe someone didn't get the memo. Scammers have been known to use 833 numbers.
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post #3 of 5 (permalink) Old 2018-10-25, 02:17 AM
Join Date: Oct 2018
Location: Vancouver, BC
Posts: 8
Depending on the carrier, 1800 is not toll free when calling via mobile phone. Usually, when they say toll free, but they are referring to the landline calls. Policy changes frequently, so it's best to call the carrier directly to confirm this.

There are now random callers masking their 1800 with local numbers - I had a couple already.
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post #4 of 5 (permalink) Old 2018-10-25, 10:49 AM
Join Date: Jun 2011
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We get that all the time. They mask the real number to make it more difficult to block. It's usually some scam and I just ignore them.
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post #5 of 5 (permalink) Old 2018-10-25, 11:20 AM
Join Date: Mar 2006
Posts: 4,581
Toll free is just that, the Toll aka the Long distance portion of the charges are waived and the receiving party pays that, airtime is not reflected in that. but if you are on a plan that has airtime charges, you are subject to your per minute rate for those calls just like you would experience making local calls, no difference. Same with making calls outside of your local area, if you are from toronto and travelling to hamilton and making a call, your calling a 1800 number, you "might" get additional airtime charges from your wireless carrier cus your "outside" of your local area, these are not the same as long distance charges but billed usually at a similar or the same rate. if the number your calling has a * number available, then those generally do not have airtime charges,. so *OPP, *1010, *611, etc. those are completely free, (from canada, but once you leave canada they might be charges) its always best to ask your provider and give us a proper explanation,. were you in your home area, where you visiting another area, was it an acutal toll free number?
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