Mobilicity coverage problems
I jumped on to the Mobilicity bandwagon late December last year.
Initially I purchased an HTC Snap, which I returned due to very poor reception in my home.
On the recommendation of the sales person, I got a Nokia 5230 which until about two weeks ago has been getting 2-3 bars of reception at home, with an occasional dip to one bar - but I did not have any problems making calls or receiving them.
In January I got a Sony-Erikson flip phone for my wife, with another Mobilicity account. Her reception here was not great, but worked until about a month ago, and since then has been basically non-existant. I initially figured she got a lemon phone, and when we have time, we will go to their store and try to get warranty service on the phone.
Early this week, I lost all signal to my phone.
Please note, I am in Langley, within their Mobilicity coverage zone.
I called Mobilicity, spoke to a pleasant lady, to whom I explained the situation - but who was unable to do anything other than send a refresh to my phone and suggest that I go to their store for them to check out my (and my wife's) phones.
Neither phone has ever been dropped, and neither has gotten wet.
Today, I again don't have any cell service.
Oh sure, if I go to GSM (instead of UMTS) and allow roaming, I get a booming 5 bar signal - but the idea with an unlimited plan is NOT to be charged per minute!!!
My best guess is that since it is spring, there is multipath interference from the trees growing leaves between here and the tower, and I probably don't have a clear LOS between my home and their tower.
Does anyone know how I can get past level 1 tech support so someone can go and check out their cell tower?
The cell site is out of whack, or it is multipath... and their customer support basically says "go to the store, we can't do anything else".