I buy a lot of stuff from Tiger Direct and Tiger Direct dot ca and they are great...

Just make sure you like what you buy to avoid their "restocking" fee if you want to take something back.

 

I have used Tiger Direct On-Line several dozen times and always the exact same great service. Last October I bought 10 Western Digital Media Centre's to use as Christmas Presents, when I told them that this was my intention, they wrote back and said that my Warranty would therefore not start until December 25th. How fantastic was that.

 

I have had good luck on three orders recently. Items as described. Price was right and quickly shipped. No UPS brokerage hassles. Items just left at my door.

 

I have shopped online four times with Tiger Direct but the last time was in 2010 yet today, I received spam email from TigerDirect. This despite having never asked for email from them and having Unsubscribed on several occasions.

I called today to have my name / email info removed from their system and a CSR (Estelle Kidwell) basically told me their was nothing she could do and just keep unsubscribing.

I went into my account and changed all my email addresses to fake ones so I'm hoping that will end (although they still have my email from my orders) the spam.

All my tech purchases are through NCIX and NewEgg. I won't deal with Tiger Direct again.

 

Avoid like you would a plague or zombie apocalypse.

The customer service is terrible. Ordered an item with 1-3 day shipping estimate. Two weeks later nothing. Contact them at least fifteen times to hear that it's back ordered from the manufacturer. Fine. Two more weeks pass and I get charged for the item and website says it shipped. They tracking code however shows it was delivered before it even shipped. Two more weeks of contacting them for a tracking number, being told I should wait 24-48 hours and then hear nothing back. Sent an email asking what the status was and get a response saying "I see your issue was resolved, is there anything else I can help you with?" Still don't have my item that I was charged for. Still have to fight with them. Worst company ever. I am going to devote my evening to posting my review in as many places I can find.

 

Tiger direct is a mixed bag for me. I'm lucky to have never experienced any service issues. I find their products to be often out of date and/or overpriced. However, I have found a few needed, hard to find, discontinued products there. They also have an occasional good deal. Tiger Direct feels to me more like a clearance outlet than a real technology store. For newer products and better selection I check elsewhere.

 

to the OP, why wait so long? Call your Credit Card Company, tell them to reverse the charges as you never got the item. This will do two things, 1, you get your money back and 2, Tiger Direct will not sit up and listen.

I buy between 10 and 15 items per year from them, I am on their Mailing list and never had any major problems. Bought several items back in early November and told them I would be shipping them out as Christmas presents, they then replied that because of this my Warranty on all items would start December 25th, I was very impressed with that for customer service.

 

Not too good so far, made first online purchase for a laptop, they charged me on the visa for one, order shipped, two days later charge came up on the card again. ever call them for support? I would rather sit in boiling water. All rectified but should not of happened.