Google SMS now premium message on Rogers? - Canadian TV, Computing and Home Theatre Forums
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post #1 of 18 (permalink) Old 2009-06-28, 02:09 PM Thread Starter
 
Join Date: Apr 2007
Location: Chilliwack, BC
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Google SMS now premium message on Rogers?

I am on rogers pay as you go with the 2500 message texting plan, and I noticed that when ever I send google (466453) a message, it charges me 25cents. This just started today, yesterday it did not charge me. Anybody else notice this?

06/28/2009 10:56 $0.00 Incoming SMS
06/28/2009 10:56 $0.25 466453 Outgoing SMS
06/28/2009 01:32 $0.00 Incoming SMS
06/28/2009 01:32 $0.25 466453 Outgoing SMS
06/27/2009 21:19 $0.00 Incoming SMS
06/27/2009 21:19 $0.00 Incoming SMS
06/27/2009 21:19 $0.00 466453 Outgoing SMS
06/27/2009 21:19 $0.00 Incoming SMS
06/27/2009 21:19 $0.00 466453 Outgoing SMS


EDIT: Looks likes it happens for facebook sms as well. And looking on the facebook website it just says "Standard text message rates apply." So I should not be billed for it because I am on a texting plan.
Also tried texting my credit union and I also got charged 25cents for that.
I tried texting a buddy and I don't get charged extra for that.

Shaw Digital Phone Lite, High-speed Internet, and basic cable + tier 2 with a Pace Whistler PVR and a DCT2524.
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post #2 of 18 (permalink) Old 2009-06-29, 12:06 AM Thread Starter
 
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Talked to them (activations line, tech support was closed), and they said that the text messages were considered international messages for some reason. I did get a refund though. Will have to call tommorow to get the issue fixed
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post #3 of 18 (permalink) Old 2009-06-29, 01:23 PM Thread Starter
 
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talked to them again and it looks like they are now really considered international messages with the latest rate increase. Before the rate increase my text message pack covered the charge, but not anymore. So I am fairly angry at rogers right now, because I know it costs them nothing to process the message, yet they charge me 25cents for each one.

Shaw Digital Phone Lite, High-speed Internet, and basic cable + tier 2 with a Pace Whistler PVR and a DCT2524.
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post #4 of 18 (permalink) Old 2009-06-29, 04:40 PM
 
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I guess I'm more surprised that you weren't charged before. Google and Facebook are both US companies, so I would have assumed all SMS to/from them would come at a cost.

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post #5 of 18 (permalink) Old 2009-06-29, 05:15 PM Thread Starter
 
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they were all included for the nearly year that i had rogers paygo. It wierd that my BC credit union is also considered international though
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post #6 of 18 (permalink) Old 2009-06-30, 08:25 PM
 
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So what now? To get these back to included you need to get an unlimited international texting plan? Thats absolutly BS, another way foundby Rogers to gouge customers
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post #7 of 18 (permalink) Old 2009-07-01, 11:55 AM Thread Starter
 
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I would need to get their international text messaging plan which is like $6 for 40 messages. Its a blatent cash grab because it costs them next to nothing to process and send. Can't wait till there is some more competition, because if rogers wants to act like this, they will lose me as a customer and hopefully many others as well.
Before they started doing this I did't really have much of a problem with them, but now I could not recommend rogers to anyone anymore.
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post #8 of 18 (permalink) Old 2009-07-01, 04:29 PM
 
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You should send your story in to the media, when Bell charged prenium on twitter messages because it got so much media attention they stopped, so maybe send your story into newspapers, cbc, ctv, canwest etc. who knows might just work.
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post #9 of 18 (permalink) Old 2009-07-01, 06:12 PM Thread Starter
 
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I talked to someone else about the issue and here is how i understand it works with short codes. A company goes to the CWTA short code council and requests a short code(which they pay for). The short code council is Canadian, and is an association of all the providers in Canada.

A US shortcode will not work in Canada, and vice versa. When a company wants to create a short code, they are essentially creating a Canadian number that will work with all the providers in the CWTA association

There is a bit more info on: http://www.txt.ca/index1.htm

I will have to talk to rogers again and if they don't listen then I will have to talk to the CWTA
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post #10 of 18 (permalink) Old 2009-07-01, 08:48 PM Thread Starter
 
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talked to a supervisor at rogers and they said they now charge 25 cents per message sent to any non-standard (standard being xxx-xxx-xxxx) number. Can't find any evidence anywhere on their website of this change. Only change I found on that day was that they would start charging for messages to the US at a rate of 25cents per minute.
Their rates are listed here: http://www.rogers.com/web/content/wi...10=paygo_rates
look under pay per use services
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post #11 of 18 (permalink) Old 2009-07-03, 03:33 PM
 
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The really should not be charging for this, if I was on Rogers(i'm on Bell) I would call them again and tell them after my contract is up that im switching because of that, and that they are pigs for greed.
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post #12 of 18 (permalink) Old 2009-07-05, 08:35 AM
 
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Quote:
The really should not be charging for this, [...], and that they are pigs for greed.
I'm beginning to agree. I had my smartphone for a month before signing up with Roger$ and used wifi for similar messaging. As soon as I signed up for a phone plan, Roger$ started hitting me for data usage, even while I was diligent about using wifi and making sure my data connection was disabled. I argued ... why should I pay for this when it was free before signing on? ... but they still charged me $55 and I had them put a ban on my data usage, ... but I still wonder if they'll find something to charge me for(?)

Last edited by rarewolf; 2009-07-05 at 08:36 AM. Reason: grammar
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post #13 of 18 (permalink) Old 2009-07-05, 06:48 PM
 
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Just out of curiousity, can you try twitter. Also, watch them start charging .25 for incoming as well, I can just invision it.
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post #14 of 18 (permalink) Old 2009-07-08, 01:53 PM Thread Starter
 
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They charge 25cents for every messages to a non 10 digit phone number now. So if I were to text twitter it would be 25cents a message. I emailed rogers and here is what I got:

Quote:
In your recent email, you have informed us that you are being charged 25
cents per outgoing message.

Recently our text message policies have changed and short code messages
are no longer covered. The text messaging pack covers text messages
sent to 10 digit Canadian wireless numbers.

For more information regarding text messages, please visit:
http://www.rogers.com/web/content/wireless-text .
I emailed them back asking for the fine print where is says that new policy, but I am still waiting for a reply. I can't find anything on the rates page that states that I can only text 10 digit numbers.

I also tried emailing the CWTA, but this is what I got back:

Quote:
Good afternoon,

The CWTA doesn’t have any authority over the rates between you and your wireless carrier, Rogers. Please refer to your contract for details.

If you believe that your additional charges are related to a premium text messaging, please provide me with the Short Code number(s) and I can try to provide you with some more information.

Last edited by googler; 2009-07-08 at 01:54 PM. Reason: added quote tags
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post #15 of 18 (permalink) Old 2009-07-08, 05:45 PM
 
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So what plan do they suggest to cover short code #'s ?
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