Virgin Mobile auto top-up was removed from my account - Canadian TV, Computing and Home Theatre Forums
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post #1 of 4 (permalink) Old 2018-01-30, 02:48 PM Thread Starter
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Join Date: Apr 2003
Location: Gatineau and Ottawa
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Exclamation Virgin Mobile auto top-up was removed from my account

Just a warning to check your auto top-up. For some reason Virgin could not explain why my credit card was removed from my auto top-up. Strange as they had my credit card on file once I called. They also now charge $1 to call them via 611 for the top-up. Maybe other inquiries as well, I didn't ask. But rep did waive the $1 fee. I have a feeling this was a Virgin problem and nothing I did on my end. I still had the text from exactly 1 year ago where it said "auto top-up was successful and my credit card did not change or expire in the last year.

So I had the rep re-activate my auto-top-up. The kicker was I did not qualify for the 10% promo (after I asked). So I simply said I would go to the website and re-activate auto top-up to get the 10%. Rep then added $10 to the account.

Caveat emptor.
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post #2 of 4 (permalink) Old 2018-01-30, 03:34 PM
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Join Date: May 2002
Location: Toronto, Rogers, 9865 & 8300-eHDD, Sharp LC75N8000U, Denon AVR4310Ci; Sony KDL40W3000, 9865
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I had the same sort of glitch in December with Rogers PAYGo. For some reason it didn't Auto-top up and then I lost my $150 balance too. Gave them a call and it was corrected right away, but it does show that you need to check occasionally to make sure. CSR had no explanation for the glitch. I check once a month after my normal auto-top-up date. I also take a screenshot of my activity because there is no "statement" for PAYGo on Rogers.
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post #3 of 4 (permalink) Old 2018-01-30, 04:07 PM Thread Starter
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Join Date: Apr 2003
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Yeah I remember reading your post which prompted me to post my experience. Seems like some sort of "purge" they do from time to time. Obviously to their advantage.
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post #4 of 4 (permalink) Old 2018-01-31, 12:19 AM
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I had a similar experience with Bell. They "lost" my updated credit card information and cancelled my PAYGO plan along with the ~$150 accumulated carry over credits. I guess that's one way to get those pesky consumer credits off their books. I suspect they are a negative on the company balance sheets.
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