Join Date: Apr 2003
Location: Gatineau and Ottawa
Virgin Mobile auto top-up was removed from my account
Just a warning to check your auto top-up. For some reason Virgin could not explain why my credit card was removed from my auto top-up. Strange as they had my credit card on file once I called. They also now charge $1 to call them via 611 for the top-up. Maybe other inquiries as well, I didn't ask. But rep did waive the $1 fee. I have a feeling this was a Virgin problem and nothing I did on my end. I still had the text from exactly 1 year ago where it said "auto top-up was successful and my credit card did not change or expire in the last year.
So I had the rep re-activate my auto-top-up. The kicker was I did not qualify for the 10% promo (after I asked). So I simply said I would go to the website and re-activate auto top-up to get the 10%. Rep then added $10 to the account.