Telus' Pre authorized payment plan - Canadian TV, Computing and Home Theatre Forums
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post #1 of 2 (permalink) Old 2009-01-06, 10:24 PM Thread Starter
Join Date: Apr 2006
Posts: 16
Telus' Pre authorized payment plan

Telus' preauthorized payment plan withdraws the amount due one day after my statement is printed.

Thus I never see my bill before paying. The CSR has informed me that they cannot change the date of withdrawal.

I find this very frusterating. I am willing to pay but I would like to know what I am paying BEFORE paying. According to the CSR if there is a problem, they will adjust on the next bill so why worry about it.

I have cancelled the pre authorized payment plan but still like automatic withdrawal and wish they can make this small adjustment.

Has anybody else have a similar issue?
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post #2 of 2 (permalink) Old 2009-01-13, 04:42 PM
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Join Date: Jun 2004
Location: Calgary
Posts: 3,896
It does not suprise me that Telus would do it that way. I personally haven't had cause to have any serious questions with a Telus bill, but fear of them withdrawing too much is one of the reasons I wouldn't allow them to do automatic withdrawls.

All it takes is one serious billing error, and all of a sudden you could have the money that is in your account for your mortgage payment going to the wrong company.

"There are 10 types of people in this world; those who understand binary and those who don't."
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