Its a lot of revenue but I wonder how well the company would be doing if it was better run. I recently left telus for shaw phone and while I won't hurt their revenue stream, I know of others, both residential and commercial, leaving them for Shaw and/or Rogers and/or Bell. I don't know of anyone going back. Biggest reason is lack of customer service. Like someone recently said, they should be spending money on people instead of talking parrots for their commercials.