Telus Home Phone PST Error - All of BC - Canadian TV, Computing and Home Theatre Forums
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post #1 of 3 (permalink) Old 2008-01-24, 10:09 PM Thread Starter
Join Date: Mar 2007
Location: Northern BC
Posts: 324
Telus Home Phone PST Error - All of BC

I got my monthly bill and it seemed a little higher than usual.

Looking at everything (and taking into account the new $1 hike in my plan), I noticed the PST was really high.

A quick calculation showed I was paying enough PST to cover over $84 in services before taxes.

The bill was $83 including the taxes.

I spoke to a rep who could not makes heads nor tails of it and got a credit. She then called me back five minutes later and said she spoke to the upper gurus and that there had been a system error that affected every customer in BC.

The error has supposedly been fixed and all accounts will be credited, but when we were talking nothing was noted on the account at that point.

Watch your bills next month and make sure you get the credit if you are in BC. I suspect most people won't even notice, however.

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prufrock is offline  
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post #2 of 3 (permalink) Old 2008-01-29, 02:00 PM
Join Date: Nov 2004
Location: Langley, B.C.
Posts: 229
I got tired of Telus, their expensive service and bad customer service, I have since switched to Shaw.
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post #3 of 3 (permalink) Old 2008-01-29, 02:07 PM
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Join Date: Dec 2001
Location: Toronto
Posts: 47,716
prufrock, thanks for posting!

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