Telus ADSL light not on (Vancouver) - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 3 (permalink) Old 2007-09-20, 01:23 PM Thread Starter
 
Join Date: Sep 2007
Posts: 2
Telus ADSL light not on (Vancouver)

I just signed up for telus service and I am supposed to have ADSL connection last night (Wednesday). However, the ADSL light is still not on today. (I tried connecting phone line directly to the modem and the ADSL light never stays on). I am 100% positive that my d-link modem works.

I contacted telus and they can't seem to find the problem (had to send in a technician).


I am curious whether this is a problem caused by Shaw digital phone. Shaw installed something on my phone jack when I got the Shaw digital phone. Do ADSL and shaw digital phone interfere each other? If so, then there is no way I can use both service?
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post #2 of 3 (permalink) Old 2007-09-20, 03:25 PM
gmd
 
Join Date: Aug 2002
Location: Gloucester, ON
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Hi,

welcome to the boards.

How does the Shaw digital line come in? Your d-link modem is connected to your 'phone' line, not Shaw's, right?

-gmd

SC: 8-Feb-02>21-Jul-09 (TFO) | EVu: 23-Jan to 03-Feb-07, back 20-Jun-09
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post #3 of 3 (permalink) Old 2007-09-20, 03:51 PM Thread Starter
 
Join Date: Sep 2007
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yes I connected the modem directly to the phone line.

However, the shaw technician installed a small digital box (I dont know what that is) that is mounted below the phone jack. The digital telephone modem is my room.
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