Telus Internet Price Discussions - Canadian TV, Computing and Home Theatre Forums
 2Likes
Reply
 
LinkBack Thread Tools Search this Thread Display Modes

post #1 of 96 (permalink) Old 2014-01-24, 11:42 AM Thread Starter
Moderator
 
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 15,073
Telus Internet Price Discussions

Please use this thread to discuss Telus internet pricing.
Dr.Dave is offline  
Sponsored Links
Advertisement
 
post #2 of 96 (permalink) Old 2014-01-24, 03:15 PM
 
Join Date: Jul 2012
Location: Victoria BC
Posts: 156
Telus Internet Price Increase Coming

So I am told that all internet plans will increase by $5 next month. Not a surprise realty as Telus and Shaw both are now increasing internet by at least 10% every year. Interesting as inflation is running about 1%.
Acer77 is offline  
post #3 of 96 (permalink) Old 2014-01-24, 03:26 PM
Veteran
 
Join Date: Jan 2010
Posts: 1,573
Told by whom?
brownstar is offline  
 
post #4 of 96 (permalink) Old 2014-01-24, 03:32 PM
 
Join Date: Jul 2012
Location: Victoria BC
Posts: 156
CSR at Telus. I phoned to upgrade my internet speed and was told that all plans will increase next month. They gave me Internet 25 at $50 for 6 months so I am happy with that.
Acer77 is offline  
post #5 of 96 (permalink) Old 2014-01-24, 06:00 PM
Veteran
 
Join Date: Jan 2010
Posts: 1,573
Interesting, they are usually pretty good at notifying customers prior to a price increase but I've not seen any notification in my bill.
brownstar is offline  
post #6 of 96 (permalink) Old 2014-01-24, 08:31 PM
 
Join Date: Jul 2012
Location: Victoria BC
Posts: 156
I found this on the Telus website under customer messages.

For details on your Internet plan rate change, reference the message included on the last page of your bill dated between January 26 and February 25.

My last bill was outside those dates so I guess it will be on the next bill.
I don't know why they just cant post the information when its available.
At least a 2 month notice seems reasonable to me.
Acer77 is offline  
post #7 of 96 (permalink) Old 2014-01-24, 08:42 PM
 
Join Date: May 2009
Location: Maple Ridge BC
Posts: 1,181
nothing on my bill either, they usually let you know,

Sony 75" X940D, 7.1 Klipsch, Onkyo TX-NR656, Xbox One/360, Nvidia Shield Alienware Alpha, Arris Gateway, 42" Samsung
Steve604 is offline  
post #8 of 96 (permalink) Old 2014-01-24, 10:25 PM
Veteran
 
Join Date: Jan 2010
Posts: 1,573
A link to what you are referencing would be great, I have nothing on my bill and cannot find anything on the Telus website, nor through googling.
brownstar is offline  
post #9 of 96 (permalink) Old 2014-01-24, 10:35 PM
 
Join Date: Jul 2012
Location: Victoria BC
Posts: 156
try this
no mention of actual new rates but the CSR told me it was $5

http://www.telus.com/get-help/servic...ail/article.do
Acer77 is offline  
post #10 of 96 (permalink) Old 2014-01-24, 10:42 PM
Veteran
 
Join Date: Jan 2010
Posts: 1,573
Thanks, the price increase is only for some customers.........

"These rate changes impact all customers on Internet 1,Internet 6 and Internet 15 plans, as well as some customers on Internet 25"

I'm on Internet 25 so will be interesting to see if mine goes up when I get my next bill.
brownstar is offline  
post #11 of 96 (permalink) Old 2014-01-25, 12:40 AM
 
Join Date: May 2009
Location: Maple Ridge BC
Posts: 1,181
That will only make a $10 difference between 25 and 50,
Would be $10 well spent if you ask me.

Just noticed the last couple months Telus is now showing usage details on the bills, I wonder if charges for going over are on there way.

Something funny I noticed on the usage detail, Nov. 22nd is omitted from my bill. The day Xbox One came out, and I know I downloaded at least 150GB in games alone that day, not to mention other updates.
I was looking cause I knew I would be over that month, but it says I only used 270GB which is about my norm.

Sony 75" X940D, 7.1 Klipsch, Onkyo TX-NR656, Xbox One/360, Nvidia Shield Alienware Alpha, Arris Gateway, 42" Samsung
Steve604 is offline  
post #12 of 96 (permalink) Old 2014-01-26, 01:18 AM
Veteran
 
Join Date: Jan 2009
Location: 127.0.0.1
Posts: 3,370
I think the big issue with Telus is that last I heard their official policy was exceeding your data cap cost $2/GB. I really think they should emulate Shaw's price model of just having higher data tiers that they can "bump up" to. If you were to use 500GB instead of 400GB in a month, I think raising your bill from $85 to $285 is unreasonable.
audacity is offline  
post #13 of 96 (permalink) Old 2014-01-26, 05:54 PM
 
Join Date: Jul 2012
Location: Victoria BC
Posts: 156
As of now Telus is not enforcing monthly caps but I suppose that can change as more and more people start streaming from Netflix and other channels. They would need to have a way to monitor usage online and to date I don't see that. Any serious streaming would require at least Internet 25 as according to the Telus website Internet 15 only gives you 100 hours of web content and three hours a day isn't much if you watch Netflix a lot. The caps are way too low and since they are jacking up rates continuously far exceeding the inflation rate they should at least provide larger caps. Don't count on it though as Telecom companies are as greedy as the Banks and Oil Companies.
Acer77 is offline  
post #14 of 96 (permalink) Old 2014-01-26, 10:39 PM
Veteran
 
Join Date: Jan 2009
Location: 127.0.0.1
Posts: 3,370
Yeah, but if Telus were to actually enforce their current policy it would be pretty terrible. I'd be more comfortable if their official policy was reasonable. Even if it was enforced.
audacity is offline  
post #15 of 96 (permalink) Old 2014-01-27, 07:12 PM
Rookie
 
Join Date: Feb 2008
Location: New Westminster, BC
Posts: 20
I just received my TELUS bill for the month from 17 January to 16 February and the bill already has the increased amount for the internet even though the effective date of increment is from February 26th.

The TELUS website has the following information related to the increase.
----------------
"Internet & Email

Starting February 26, 2014, TELUS is changing the regular monthly rates for
some of our High Speed Internet plans.
Your new rate will be reflected on your first bill after February 26.

Internet Rate Change


These rate changes impact all customers on Internet 1,Internet 6 and Internet
15 plans, as well as some customers on Internet 25.

For details on your Internet plan rate change, reference the message included
on the last page of your bill dated between January 26 and February 25.


Why are Internet rates changing?

The cost of managing, expanding and improving our network continues to rise.
We’re doing our best to keep rate increases as moderate as possible, while still
offering great services, flexibility and good value.

We are constantly working to improve the service we offer our customers. In 2013,
we made a number of improvements to our Internet service and network, including
the launch of a new email service for all TELUS Internet customers with 5 GB of
storage and an improved interface.
We also upgraded our infrastructure to support faster Internet speeds and improve our
network reliability to provide you with the best Internet experience possible".
------------------
Roadboss is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome