First, I dont think you can just take your phone modem to another location and hook it up. Or maybe you can within the same node? If a modem is moved to a different location, I believe Shaw must be contacted to activate it there, afaik
. While Shaw Digitial Phone is VoIP, its run on a private network (separate channel from Shaw High Speed Internet), and has a certain QoS setting tied to it. This is different from a service like Vonage or Primus where you can just take your modem to any internet connection in the world.
Second, if you move, your billing information must be updated. This includes a home address. I assume they would either ask if your new billing address matches the location of the phone, or at the least, just update them both at the same time.
Third, as for shawguys' 2nd point about not being able to speak... while E911 is nice, I think were putting way too much reliance on it. Its a nice feature, but it may screw up from time to time. I'd say we need ways to deal with it rather then rely on it exclusively. Additionally, I want to point out that E911 just recently came out, in the last decade or so? What did people do before that?
Fourth, WhyTF is CTV contacting the President of such a large company?? Contact a local manager in charge of the department. This is so completly rediculous. Is he really expected to know the individual details of all of Shaws operations accross Canada, in addition to his normal duties of running the company? Hello??? News media is so clueless at times.