I may have mentioned before that I was planning on swapping out my owned Hitron for a rented BlueCurve at my primary residence and transfer the owned Hitron and replace the rented Hitron out at the lake in another province. I'd like to relate my experience.
I was speaking with Shaw retentions as I was trying to get a promotional discount on my seasonal internet service at the lake. Last year when I was going to cancel the service because we're not there 6 months straight, retentions convinced me to do a seasonal disconnect and they would give a promotion next season. That seemed fair enough until I determined I was being billed a rental fee over the winter. I can afford it, but $30 buck is $30 bucks! Meanwhile at home I was paying the same price that other were with their rental modem. But I digress. The retentions guy says well if you sign up for a new 2 yr value plan you can get a new BlueCurve and I'll keep you on the Internet 300 for what you have been paying (a previous loyalty award - $88 month) for those two years, and I'll upgrade your Shaw home phone service for free. Oh and your Popular TV package won't go up for two years. I said sign me up!
When it came time to move the Hitron to the lake I ran into troubles. First guy says, no can do (perform the switch) until you return the rental to retail. Second guy (via chat) says no problemo (until I switched modems and lost the chat). 3rd guy (gal) via chat stayed with me for about 3 hours in what was a very complicated process. He/she even put in a level 3 ticket to the back office team. In the end, I got it transferred and took the rental back to retail two days later. Apart from the first guy (whom I'm sure was reading from a script) the service was outstanding.