I am relieved to see that I am not having a unique issue.
I have been with shaw for over 10 years in the same house. I am on BB50 and have never really consistently got those speeds. Speeds and quality have been acceptable, on occasions.
Recently, however, there has been a daytime issue where web pages take forever to load then just time out. It is very variable, from moment to moment, but when it is bad it is really bad. Today the trouble started again, I have made sure its not a modem issue.
I phoned Shaw, he new immediately what my area was and said "they have had issues in my area and are doing technical work to improve things". He could not say when it would be done, and only offered to downgrade my plan, so I "get what I am paying for".
Meh! I don't want slower speeds, if I downgrade then I can't complain when, and if it should be corrected.
I currently use Telus IPTV and only use Shaw for high speed internet.
I am tempted to switch, the only thing that keeps me with shaw is my my Shaw email address is so ingrained in everything I do, it would be a pain to give it up.
I heard a rumour that Shaw are very over extended with their bandwidth capabilities in many areas.
Perhaps its because of their Shaw Go Wifi expansion?