New IP addresses (99.*) from Rogers and access to certain sites - Canadian TV, Computing and Home Theatre Forums
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post #1 of 26 (permalink) Old 2007-05-07, 12:00 AM Thread Starter
 
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Location: Whitby, ON -- Rogers, SA 8300HD, Sony KDL-52W5100 LCD, Panasonic BD35, Panasonic SA-XR55
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New IP addresses (99.*) from Rogers and access to certain sites

I got a new IP address from Rogers. It starts now with 99.*. Now I have problem accessing certain websites. Sites I have problem is: www.costco.ca, www.costco.com, www.sportsline.com, although there could be others (Some people are complaining about other sites, too).
Called Rogers and argued for half an hour. They are claiming that it was getting stuck outside their network and they can't do anything about it. Finally they admitted that some other customers are having the same issue and they are working on it. No ETA though.
I am in Durham area. Anybody having similar issues? If so did you complain? You should (I got 5 days of credit) and the more people complain, the more seriously they will take us. My ticket number is WSR01924899
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post #2 of 26 (permalink) Old 2007-05-07, 04:03 AM
 
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Post a tracert to one of those websites.
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post #3 of 26 (permalink) Old 2007-05-07, 07:46 AM Thread Starter
 
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Trace www.costco.ca (170.167.8.7) ...
1 192.168.0.37 0ms 2ms 0ms TTL: 0 (No rDNS)
2 10.175.242.1 8ms 6ms 6ms TTL: 0 (No rDNS)
3 66.185.90.33 7ms 10ms 7ms TTL: 0 (gw01.ajax.phub.net.cable.rogers.com fraudulent rDNS)
4 66.185.82.45 9ms 7ms 8ms TTL: 0 (gw01.ajax.phub.net.cable.rogers.com fraudulent rDNS)
5 66.185.81.133 8ms 9ms 8ms TTL: 0 (gw01.mtmk.phub.net.cable.rogers.com fraudulent rDNS)
6 66.185.80.186 9ms 10ms 8ms TTL: 0 (gw02.ym.phub.net.cable.rogers.com fraudulent rDNS)
7 66.185.81.1 50ms 51ms 55ms TTL: 0 (pos-3-0.igw01.chfdrl.phub.net.cable.rogers.com probable bogus rDNS: No DNS)
8 64.210.69.205 50ms 53ms 50ms TTL: 0 (so-4-1.ar5.CHI1.gblx.net ok)
9 208.49.181.130 100ms 98ms 99ms TTL: 0 (InterNAP-Ken-Schmid.ge-3-0-0.402.ar2.SEA1.gblx.net ok)
10 206.253.192.220 99ms 100ms 102ms TTL: 0 (border7s.ge3-0.bbnet2.sea.pnap.net probable bogus rDNS: No DNS)
11 No Response * * *
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post #4 of 26 (permalink) Old 2007-05-07, 08:40 PM
 
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yes, I am having the same issue with cbs.sportsline.com

My keeper leagues are through that site, and I haven't been able to access it for almost a week now. It's really starting to irk me.

I tried using a different DNS, someone said Verizon works, but when I put those in 4.1.1.1 and 4.1.1.2. it still doesn't work. Same with Secureix.

Argh!
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post #5 of 26 (permalink) Old 2007-05-07, 09:42 PM Thread Starter
 
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Nothing to do with DNS. Either one of the routers on the way gets stuck or website has that IP address (or block of IPs) in their banned list.
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post #6 of 26 (permalink) Old 2007-05-07, 10:57 PM
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This has been going on for weeks. Even www.rbua.org doesn't work (conspiracy theorists, GO! ).
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post #7 of 26 (permalink) Old 2007-05-07, 11:13 PM
 
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so then we just sit here and wait for Rogers to figure out how to fix this? Using a different DNS did work for a while, but today, nothing works...

I just care about CBS.Sportsline.Com....due to the fact I have serious money invested into my keeper leagues and I can't even access them unless I go find some internet cafe, this is really frustrating.
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post #8 of 26 (permalink) Old 2007-05-08, 12:51 AM
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post #9 of 26 (permalink) Old 2007-05-08, 02:32 PM
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Most likely the problem is because the 99.* addresses used to be listed as unavailable by ARIN/IANA, so a lot of people block them, since no legitimate traffic should come from those addresses. Now that they are being allocated, companies need to unblock them in their firewall/router configs.

The only reason I know this is because we got hit with this at our company, but we unblocked them within a day or two, I believe.

Tom
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post #10 of 26 (permalink) Old 2007-05-08, 11:20 PM
 
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so that means that it's not a Rogers thing, then?

or will Rogers contact these companies like Costco and CBS Sportsline to advise them of the change??

and what do we affected customers do in the meantime, besides have Rogers add us to their ticket?

Sorry, lots of questions, I'm just peeved over this as I can't even use any other DNS info to get to cbs now....

can anyone make heads or tails from this site i found?

http://www.merit.edu/mail.archives/nanog/msg06053.html

Last edited by stylezzz; 2007-05-08 at 11:26 PM. Reason: new info
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post #11 of 26 (permalink) Old 2007-05-08, 11:36 PM
 
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here's some more from that site i found...maybe Rogers has no clue how to really fix this issue????

seems David Lemon and Shai Balasingham are two people from Rogers who are apparently working on this issue. I'm not sure what to do from here, maybe contact them directly, or continue to go the route through Rogers service????

http://www.merit.edu/mail.archives/nanog/msg06052.html

As you can see we do indeed own these blocks:

Nope, you do NOT own these blocks:

OrgName: Rogers Cable Communications Inc.
OrgID: RCC-99
Address: One Mount Pleasant
City: Toronto
StateProv: ON
PostalCode: M4Y-2Y5
Country: CA

NetRange: 99.224.0.0 - 99.253.159.255
CIDR: 99.224.0.0/12, 99.240.0.0/13, 99.248.0.0/14, 99.252.0.0/16,
99.253.0.0/17, 99.253.128.0/19
NetName: ROGERS-CAB-99
NetHandle: NET-99-224-0-0-1
Parent: NET-99-0-0-0-0
NetType: Direct Allocation

In my book, Direct Allocation means that they were set aside for you to
use, but you do NOT own them.

> If anyone has any questions, or I can provide any additional
> information
> which anyone may require,

We can't do your job for you. You need to set up a server, or servers,
with IP addresses in each of the blocks that are causing you grief. Then
when a customer says that they cannot reach something in network X, you
must contact the NOC of network X, and ask them to traceroute to the IP
address that you KNOW is functioning. If they can't directly fix the
problem, then ask them to email you the traceroute so that you can
figure out where the problem is (probably a 3rd party newtork upstream
of network X) and contact them yourself.

Rinse and repeat. That's generally how operational problems get fixed.

And that's how networks have been dealing with this specific issue for
the past two or three (or more) years.

--Michael Dillon

Last edited by stylezzz; 2007-05-08 at 11:48 PM. Reason: more info...
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post #12 of 26 (permalink) Old 2007-05-09, 07:23 AM
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Quote:
here's some more from that site i found...maybe Rogers has no clue how to really fix this issue????
And many don't seem too interested in helping them out. Lots of arrogant replies. And that was 2-3 weeks ago too...
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post #13 of 26 (permalink) Old 2007-05-13, 03:32 PM
 
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Quote:
Originally Posted by Stylezzz
here's some more from that site i found...maybe Rogers has no clue how to really fix this issue????
It's not that rogers can't fix the problem (as their end is already fixed), it's that every site that is having issues needs to fix their end of the connection - they are filtering out the 99.x.y.z/8 range.

The only real fix is to complain to the website in question and tell them to fix/update their filters.
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post #14 of 26 (permalink) Old 2007-05-13, 04:29 PM Thread Starter
 
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I complained to one of the sites in question (rlslog). Their answer s that they do not filter anything. The other one (CBSSports) did not even bother answering. Don't know what to do. This is getting very annoying
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post #15 of 26 (permalink) Old 2007-05-13, 08:37 PM Thread Starter
 
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I called again, the tech went through all that bull ****, recycle your modem, connect it directly to your computer (I have a router), what is your DHCP server etc type of question. At the end, I complained loudly enough that they gave one months credit. So please call if you have problems and ask for credit. The only way this will be fixed is if you hurt their wallet.
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