Join Date: Mar 2006
Location: Port Stanley, ON
Infrastructure Maintenance Contact - Battery Backup?
Not a Rogers customer, but does anyone on here have a technical contact at Rogers for their infrastructure maintenance issues?
The pole mounted UPS's in our area are mostly dead and only keep the line extenders powered for a few minutes when the power goes out. For those with back up power, this means their home phone or internet lasts for a few minutes in a power failure.
I see many Alpha boxes on poles with flashing red trouble lights, likely indicating internal battery replacement is necessary. But nothing gets done about it.
Does anyone on here, or those on here that work for Rogers have a technical contact at 2nd or 3rd level support that I can reach out to?
We had our monthly power outage Sunday morn and the broadband network stayed up less than 10 minutes while the power was out for several hours.
Delhi SFA 1483, Antennacraft Suburban VHF, CM7778