Home Internet by Virgin Mobile Canada - Page 3 - Canadian TV, Computing and Home Theatre Forums
Reply
 
LinkBack Thread Tools Search this Thread Display Modes

post #31 of 40 (permalink) Old 2017-08-26, 11:19 AM
Rookie
 
Join Date: Mar 2017
Posts: 10
I added one of these to the main floor of my house. I have the Bell Home Hub 3000 in my basement, and was getting dropped connections at the opposite end of the house upstairs. Works great now.

D-Link Wireless AC1750 Dual-Band Range Extender (DAP-1720) : Range Extenders & Powerline Networking - Best Buy Canada
DanJ69 is offline  
Sponsored Links
Advertisement
 
post #32 of 40 (permalink) Old 2017-08-27, 02:31 PM
Veteran
 
Join Date: Jun 2011
Location: 43° N, 81.2° W
Posts: 8,496
Quote:
just gotta figure out how to put it in bridged mode lol because the interface on this router is weird.
Disable wifi under Wireless. Disable gateway and UPnP under Status > Capability. Make a note of router IP address under Status > CM Status. Change the password and make a note of it. Reboot.

I use an Asus RT-AC66U internet router. It can be used as a router and it's really easy to set up as an access point or repeater. (As are their other RT routers since they use the same firmware.) Asus firmware support is really good as well.
ExDilbert is offline  
post #33 of 40 (permalink) Old 2018-09-01, 08:32 AM
 
Join Date: Jan 2005
Location: Port Hope
Posts: 29
Old thread but it's what came up when I searched for Virgin Mobile Internet.

Have an interesting situation going on. I buy lottery tickets online through the OLG's Playolg web site. Since switching to Virgin Mobile, I can't access the site, it needs to confirm I'm accessing it from Ontario, and they can't confirm via my IP address that I am. OLG simply says, " . . your IP address is routing through a connection that is not supported . . ".

Will follow up with VM and OLG to see if this can be fixed.

Another interesting development . . . while Bell only references Netflix in relation to Fibe TV, the loss of Fibe internet resulted in loss of Netflix through Bell TV. Have to revert to the old method of using Apple box and switching tv inputs, so not all is lost, but it does restrict watching Netflix on only 1 tv without buying another Apple type box.
John R.M. is offline  
 
post #34 of 40 (permalink) Old 2018-09-01, 01:49 PM
 
Join Date: Jan 2005
Location: Port Hope
Posts: 29
So an update: OLG advises it's a problem with VM. Three attempts to resolve it with VM failed, the only way to deal with technical support is via phone, and no one I spoke with is willing/able to see the big picture of "How do we make things better for our clients?" There is no email address on the support website, and none provided when requested. May attempt to send email to corporate offices, failing that, back to Bell.
John R.M. is offline  
post #35 of 40 (permalink) Old 2018-09-02, 10:13 AM Thread Starter
Moderator
 
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 16,087
@John R.M. I think the problem is probably with OLG and/or their service providers. There is nothing in the IP address itself that tells a web site like OLG your physical location and there is no protocol for your ISP to disclose that info to a web site. VM is doing what it should be doing and OLG is not "willing/able to see the big picture of 'How do we make things better for our clients?'."

I expect that OLG is required by law to verify that the online lottery tickets are only sold to people physically present in the province of Ontario, so they are probably being extra cautious.

As a moderator on this forum, I can see the IP addresses of posts. I noticed that your IP address changed between the 2 posts you made, so I assume VM assigned a new IP address to try to help you solve the problem. I use the free lookup tool https://whatismyipaddress.com/ and both addresses show up as Ontario addresses.

Without knowing how OLG validates your location, it's possible that the database they use to look up IP addresses may be out of date. Geo-location using an IP address is not a precise science since various companies maintain databases of IP addresses using the IP provider's registration for blocks of addresses and various other techniques. Here are a couple of links if you're interested:

https://whatismyipaddress.com/geolocation
https://whatismyipaddress.com/geolocation-providers

-----

On the subject of some Fibe TV features not being available to non-Bell internet subscribers, you may also notice that the in-home features of the Fibe TV app no longer work since the internet service is no longer linked to your TV service. There is also some discussion of features that may or may not work if you have Fibe TV as a standalone TV service.
Dr.Dave is offline  
post #36 of 40 (permalink) Old 2018-09-02, 10:27 AM
Veteran
 
Join Date: Apr 2007
Posts: 2,079
Apps like Netflix or You Tube will not work with standalone Bell Fibe hardware because there is no option in the menu to add another non Bell network.
bev fan is online now  
post #37 of 40 (permalink) Old 2019-01-16, 08:52 AM
 
Join Date: Jan 2005
Location: Port Hope
Posts: 29
Thanks for this info. Back in October or so, the problem was resolved, I don't know how exactly. Interestingly, it started again this week so I sent another email to VM. No resolution at this point.

Re the IP address issue, I was able to enter the OLG site from the local Starbucks. I guess their IP address passes the OLG's test. When I have time I'll contact OLG again and discuss with them your thoughts on the matter.
John R.M. is offline  
post #38 of 40 (permalink) Old 2019-01-16, 09:18 AM Thread Starter
Moderator
 
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 16,087
@John R.M. if my theory about OLG not validating IP addresses is correct, then you were dynamically assigned a different address that passed OLG's test when the service was working. I checked your current IP address and it is different from the previous 2 and is listed as being in Ontario, so it sounds like Virgin's addresses change fairly often.
Dr.Dave is offline  
post #39 of 40 (permalink) Old 2019-01-17, 08:20 AM
 
Join Date: Jan 2005
Location: Port Hope
Posts: 29
Thanks Dr. Dave. Based on your previous advice, I googled about IP addresses and location and learned through whatismyipaddress.com that my current IP address is from Toronto. While not exact, it is at least in Ontario. This should be good enough for OLG.ca, so I'll be contacting them again to try and get this resolved.
John R.M. is offline  
post #40 of 40 (permalink) Old 2019-01-23, 06:37 AM
 
Join Date: Jan 2005
Location: Port Hope
Posts: 29
Finally heard back from OLG, this is their reply ". . .your IP address is routing through a connection that is not supported to log in on your desktop/laptop computer on PlayOLG."

Doesn't help me much so will be following up with them.
John R.M. is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome