MTS TV 29.99/mo. 6 month trial mixup - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 5 (permalink) Old 2007-10-06, 10:18 PM Thread Starter
 
Join Date: Jan 2003
Location: Winnipeg
Posts: 232
MTS TV 29.99/mo. 6 month trial mixup

I discovered today that the $29.99 for 15 theme packs only applies to bundles of 3 or more services. Otherwise it's 34.99. So MTS phone plus MTS TV is not enough to qualify.

It was advertised as $29.99 "bundled"(small print) and they gave it to us at that price for the first month including ALL themes. Then today the themes vanished and when I called them about it they quoted $34.99 to get 15 of them back. Maybe they caught a mistake but a phone call would have been nice.

They were kind enough to offer 9 theme packs for $29.99 for the remaining 5 months, which in our case is enough.

Has this happened to anyone else? Is the first month special?

Andy K.
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post #2 of 5 (permalink) Old 2007-10-08, 06:31 PM
 
Join Date: Mar 2007
Location: Winnipeg, MB
Posts: 1,106
I know when I first had MTS TV many moons ago, the deal was all theme packs for one month for free, and that was that.

In your case, it probably was a one-month promotion to start.
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post #3 of 5 (permalink) Old 2007-10-09, 03:43 AM Thread Starter
 
Join Date: Jan 2003
Location: Winnipeg
Posts: 232
Cool

I guess it was actually a mistake then. I'm glad they let us continue.
Thanks.

Andy K.
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post #4 of 5 (permalink) Old 2007-10-09, 06:16 PM
 
Join Date: Apr 2007
Location: Winnipeg
Posts: 104
Thumbs down

Mts is famous for misleading adds. You have to read the fine print to get the real costs. Something should be done about this?
steelers2005 is offline  
post #5 of 5 (permalink) Old 2007-10-09, 08:36 PM Thread Starter
 
Join Date: Jan 2003
Location: Winnipeg
Posts: 232
I really should have called them as soon as I noticed the extra packages. I checked to see what the top 15 actually were but when I got to 20 I packed it in. This was for my mother who only watches 5 or 6 themes so I wasn't too worried, but I guess from their point of view, we received extra value.

I don't like the misleading ads, but it's still pretty good value at $35 for most people.

Andy K.
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